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Level 1: Joiner
Posts: 2
Registered: ‎17-05-2013
Accepted Solution

Ordered wrong device, can I exchange in store?

Hey!
I decided to switch to pay monthly but stupidly ordered the wrong handset this afternoon. I’m collecting in-store tomorrow, but was wondering if anyone knew whether I’d be able to exchange the device once I’m there? (Ordered an iPhone 8 Plus instead of an iPhone 8) I’m presuming the answer will be no as it was an online purchase, but I thought I’d ask anyway Smiley Happy
Thank you! x
Anonymous
Posts: 0

Re: Ordered wrong device, can I exchange in store?

@pinkcadillac You would have to let them send it back. Wait for them to scan it back in & ask them to cancel then take out a new tariff with the correct phone 

Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: Ordered wrong device, can I exchange in store?

@pinkcadillac personally, I'd collect the phone as normal and then exchange under the 14 day change of mind policy 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎17-05-2013

Re: Ordered wrong device, can I exchange in store?

Thank you both for your replies Smiley Happy
Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: Ordered wrong device, can I exchange in store?

You're welcome and hope all goes well for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Ordered wrong device, can I exchange in store?

You are very welcome & welcome to the forum