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Ordered wrong device, can I exchange in store?

pinkcadillac
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Hey!
I decided to switch to pay monthly but stupidly ordered the wrong handset this afternoon. I’m collecting in-store tomorrow, but was wondering if anyone knew whether I’d be able to exchange the device once I’m there? (Ordered an iPhone 8 Plus instead of an iPhone 😎 I’m presuming the answer will be no as it was an online purchase, but I thought I’d ask anyway slight_smile
Thank you! x
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MI5
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@pinkcadillac personally, I'd collect the phone as normal and then exchange under the 14 day change of mind policy 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
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@pinkcadillac You would have to let them send it back. Wait for them to scan it back in & ask them to cancel then take out a new tariff with the correct phone 

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MI5
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@pinkcadillac personally, I'd collect the phone as normal and then exchange under the 14 day change of mind policy 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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pinkcadillac
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Thank you both for your replies slight_smile
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MI5
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You're welcome and hope all goes well for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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You are very welcome & welcome to the forum
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Francesco8
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@pinkcadillac 

How did you sort it out?

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