Solved: Re: Ordered wrong device, can I exchange in store?

pinkcadillac · ‎18-02-2019

Hey!
I decided to switch to pay monthly but stupidly ordered the wrong handset this afternoon. I’m collecting in-store tomorrow, but was wondering if anyone knew whether I’d be able to exchange the device once I’m there? (Ordered an iPhone 8 Plus instead of an iPhone 😎 I’m presuming the answer will be no as it was an online purchase, but I thought I’d ask anyway

Thank you! x

MI5 · ‎18-02-2019

@pinkcadillac personally, I'd collect the phone as normal and then exchange under the 14 day change of mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎18-02-2019

@pinkcadillac You would have to let them send it back. Wait for them to scan it back in & ask them to cancel then take out a new tariff with the correct phone

MI5 · ‎18-02-2019

@pinkcadillac personally, I'd collect the phone as normal and then exchange under the 14 day change of mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pinkcadillac · ‎18-02-2019

Thank you both for your replies

MI5 · ‎18-02-2019

You're welcome and hope all goes well for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-02-2019

You are very welcome & welcome to the forum

Francesco8 · ‎30-11-2020

@pinkcadillac

How did you sort it out?

O2

Ordered wrong device, can I exchange in store?

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...