cancel
Showing results for 
Search instead for 
Did you mean: 

Ordered wrong device, can I exchange in store?

pinkcadillac
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hey!
I decided to switch to pay monthly but stupidly ordered the wrong handset this afternoon. I’m collecting in-store tomorrow, but was wondering if anyone knew whether I’d be able to exchange the device once I’m there? (Ordered an iPhone 8 Plus instead of an iPhone 😎 I’m presuming the answer will be no as it was an online purchase, but I thought I’d ask anyway slight_smile
Thank you! x
Message 1 of 7
20,037 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151807 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@pinkcadillac personally, I'd collect the phone as normal and then exchange under the 14 day change of mind policy 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 7
20,022 Views
6 REPLIES 6

Anonymous
Not applicable

@pinkcadillac You would have to let them send it back. Wait for them to scan it back in & ask them to cancel then take out a new tariff with the correct phone 

Message 2 of 7
20,028 Views

MI5
Level 94: Supreme
  • 151807 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@pinkcadillac personally, I'd collect the phone as normal and then exchange under the 14 day change of mind policy 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 7
20,023 Views

pinkcadillac
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you both for your replies slight_smile
Message 4 of 7
19,997 Views

MI5
Level 94: Supreme
  • 151807 Posts
  • 650 Topics
  • 28843 Solutions
Registered:
You're welcome and hope all goes well for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 7
19,992 Views

Anonymous
Not applicable
You are very welcome & welcome to the forum
Message 6 of 7
19,647 Views

Francesco8
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:

@pinkcadillac 

How did you sort it out?

Message 7 of 7
1,829 Views