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on 18-02-2019 18:26
I decided to switch to pay monthly but stupidly ordered the wrong handset this afternoon. I’m collecting in-store tomorrow, but was wondering if anyone knew whether I’d be able to exchange the device once I’m there? (Ordered an iPhone 8 Plus instead of an iPhone 😎 I’m presuming the answer will be no as it was an online purchase, but I thought I’d ask anyway
Thank you! x
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on 18-02-2019 19:02
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on 18-02-2019 19:02
@pinkcadillac personally, I'd collect the phone as normal and then exchange under the 14 day change of mind policy
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
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on 18-02-2019 18:44
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on 18-02-2019 18:44
@pinkcadillac You would have to let them send it back. Wait for them to scan it back in & ask them to cancel then take out a new tariff with the correct phone
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on 18-02-2019 19:02
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on 18-02-2019 19:02
@pinkcadillac personally, I'd collect the phone as normal and then exchange under the 14 day change of mind policy
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 18-02-2019 21:27
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on 18-02-2019 21:33
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on 18-02-2019 21:33
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 19-02-2019 07:15
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on 19-02-2019 07:15
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on 30-11-2020 22:17
How did you sort it out?