ordered device and no update

[yula]

i ordered airpods 4 with pay monthly. they took £45 upfront and my credit score went thru. i received an email saying we need to take a look at your application please hold tight we'll be back within 24h. it's been 3 days and no email i can't even track my order. i can't even see my order neither can i log in into the o2 app. what can i do. they took the money out of my account. 

[MI5 · Accepted solution]

@yula 

Your payment will be pending until O2 accept the order. If not, your bank will return the funds.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[yula]

how long can this process take? 

[MI5]

Usually only a few days @yula 

[Kg1980]

I’ve had this issue is yours sorted out yet and how long did it take. Thanks 

[madasaf1sh]

@Kg1980 

Upto 5 working days and with the amount of Idevice orders, i would err on that side..

And this thread is from 2024, so i hope it was sorted.  Advice for next time create a new thread rather than a 10month old thread.

[jonsie]

It's only when posting on old threads do we see that nothing changes and the same problems persist over the years at O2