on 18-02-2019 18:26
Solved! Go to Solution.
on 18-02-2019 19:02
on 18-02-2019 19:02
@pinkcadillac personally, I'd collect the phone as normal and then exchange under the 14 day change of mind policy
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
on 18-02-2019 18:44
on 18-02-2019 18:44
@pinkcadillac You would have to let them send it back. Wait for them to scan it back in & ask them to cancel then take out a new tariff with the correct phone
on 18-02-2019 19:02
on 18-02-2019 19:02
@pinkcadillac personally, I'd collect the phone as normal and then exchange under the 14 day change of mind policy
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
on 18-02-2019 21:27
on 18-02-2019 21:33
on 18-02-2019 21:33
on 19-02-2019 07:15
on 19-02-2019 07:15
on 30-11-2020 22:17
How did you sort it out?