Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

o2 update - Direct debits not being taken

Hi. Recently had an email for o2. Telling me a payment has not been made and suggesting I will get late payment charges. But hang on o2 I pay every month on time by direct debit When I look at my bank statement you have not even requested paymentm fr...

parental controls

I dont want to stop my child having data, but is it possible to limit its usage to specific times.For instance no data usage allowed from 9 pm until 7 am.I have just found that she is connecting her phone to her PC and using her mobile data to access...

Deactivated sim on swap

I have been having minor issues with calls dropping out and the customer service person I spoke to recommended a new sim. I said I would hold onto the sim and not bother swapping if the signal improved over the course of the next few days.The sim was...

problems with speaking to someone at 02

Hi, I have problems with my bill, over charged. Anyone else having problems getting through to customers services, they are only accepting emergency calls such as fraud and hanging up the call? Theres no place on my account page to disbute the amount...

Resolved! Send text to New Zealand

I get Text from New Zealand but can not reply . Why is this. I want to text myfriends

30 day%20rolling%20refresh%20contract

hi - anyone reached the end of their contract and been automatically moved to a 30 day rolling refresh contract?? is it (as it sounds) something you can come out of at the end of each month or does it tie you back into a longer term deal?

Resolved! £20 pound upfront discount

I was meant to get a£20 discount on my o2 upgrade on my handset, but I never received it even though I put the code that on provided. The thing is, ic can't get a hold of anyone to explain why I was bumped out of it because the automated system keeps...

Resolved! About my payment to o2

I’ve paid £25 to my bill and it hasn’t came off my bill x I pay this bill for my daughter as I got the phone for her birthday x my no is [personal details removed] that I use my daughter has [personal details removed] this is her 02 no x

Uswitch link

I followed the uswitch link to purchase a monthly contract offer and received an order number from o2 however. its been almost 10 days now and customer service says it's still doing credit check? for this long? now whenever i call they just hang up p...

Resolved! Add a number

I have a third number that I’d like to add to my account. How shall I process? Thank you

O2

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