Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Unwanted / random premium rate message appearing on bill.

Hi there.Last month I had a premium rate message of £2.50 applied to my bill from 64404. I had neither requested any service or signed up to any service. I got in contact with the live chat who, against my wishes to text the number as I did not want ...

Shafreya by Level 1: Joiner
  • 10 replies
  • 0 kudos

canceling the continuation of the contract

hi, my contract has recently expired, due to the fact that I do not want pay monthly service, I would like to cancel the continuation of my contract and go on pay as you go. I note that I do not have the opportunity to go to the o2 facility at this m...

casper by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Switched provider to O2 and kept old phone number. Text msgs still go through on temporary O2 number

Hii switched to O2 on Saturday and got a PAC code from Vodafone to allow me to keep my old number. Today it was switched on for O2 and i can receive texts and calls, but when i text other people the messages come through on the temporary O2 number an...

Ralph2711 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upgrade after Insurance Claim

Hi, I recently claimed on my O2 insurance for a cracked screen and received a new phone.I am on the O2 refresh, and can now upgrade, presumably I can do this with the phone I received after the insurance claim?Thanks

FraserGi by Level 1: Joiner
  • 3 replies
  • 0 kudos

Network issue

i have 4g and can make calls but when i try to use whatsapp it says awaiting network and facetime won't work. whats wrong?

Pav by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Paying of Device Plan

I'm really cross, just spent the best part of an hour trying to phone O2 to pay off my Device plan, I do have problems speaking on the phone and it just seems to take forever and when I did finally get through to someone, I had to be transferred. Why...

KarenE by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data in America

I am going América for 2 weeks and o2 are charging me 4.99 per day (way too much)I cannot seem to find the TU app on the App Store?+ if I buy a t-mobile PAYG sim in America, how much will data cost? + will this t-mobile sim work in an o2 registered i...

Silva by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Loyalty Discount and Netflix Offer

Hello I just want to confirm that the loyalty discount has been applied to the Account for the contract that was taken out this month as there are other 02 contracts at this address. Also am I entitled to the Netflix offer as it was a new I Phone 7 P...

Holmes by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! unlocking old phone

Hi , I recently updated and would like to unlock my old iphone 6s from o2 , how can this be done?

Loulav by Level 1: Joiner
  • 2 replies
  • 0 kudos