Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill payment day

Hi. Is it possible to change the bill payment date from what it is now to the 1st of the month as its easier to remember and can join other bill payments on this day. Many thanks in advance.

AppleWatch Mobile Connection

My Apple Watch was replaced via insurance and for months now I’ve not been able to have network capabilities on it. I erased the old Apple Watch however the mobile network still seems to be connected to it. I’m being charged and can’t seem to get any...

Resolved! I need help, first time switching Networks (from EE to now o2)

Hi, I'm absolutely new when it comes to switching networks while keeping your number. (Contract) My situation: My EE contract is about to end and I would like to join o2 with a new phone and contract but keeping my number. My question is and guess of...

Resolved! Cold calls

I recently switched from 3 to O2 and the number of cold calls has increased 10 fold!! Is this normal?

Resolved! Nee contract old sim not payed off

I have an iPhone that I’ve smashed however I want to open up a new contract pay monthly.if I did this whilst I still have an exceeding amount to pay of on my current phone but placed the sim into the new phone how would paying off work?Is that do abl...

Resolved! Discount

Recently upgraded, trying to get my discount applied but it's saying my national insurance number is already in use. Please help!

Resolved! O2 Refresh - airtime question

Hi, I'm currently on an O2 Refresh tariff where my bill is split into two parts, I understand I need to pay the device of fully, which is spread over 3 years when I originally took out the tariff. My question is, the airtime, is that part of the cont...

Resolved! Bills

helloI have tried several times to contact o2 to discuss my bill but the call end almost immediately. Can o2 please call me as there is no email address and the talk to customer service through the app isn't working. Many thanks

Receiving calls from a French mobile but not Text messages

Good morning all,This month, we came over to O2 from TalkTalk and our son was over from France. Whilst here, he sent text messages to our mobile but we did not receive them. He has received texts and calls from us and we have received texts from othe...

How to I change my physical sim to eSim?

How to I change my physical sim to eSim? Just recently purchased a new monthly sim contract and transferred my old number over. How do I go about getting an eSim for this?

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