Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How to change from contract to pay as you go?

The shops are shut and the website is a nightmare. There doesnt seem to be anywhere that I can click on to cancel my contract and nobody answering the phones. How do I do it?

Resolved! Tether 12 device limit - unlimited?

I noticed on the unlimited plan it states 12 device limit regularly. I was wondering is that 12 devices for the full 3 year contract?I tend to switch tablets and other devices over the years and was wondering how often that limit refreshes?I assume i...

Resolved! Activate sim

Activate plan FOR xxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Deposit refund after cancellation

Two days ago I ordered a mobile phone with a plan. Afterwards I realised I ordered the wrong phone, so yesterday I called to get my contract and order cancelled. When I ordered I paid for a deposit. Am I supposed to get it back? When?

Resolved! iPad contract

Hi. I am thinking about buying a pay monthly iPad for my parents. Does anyone know, if I pay the monthly charges can it be linked to their mobile number instead of mine? Thanks Lins

Resolved! New device

Hi Ive order a new device on Friday the 27th and I have been accepted. still not been dispatched, how long does it take o2 to process your order and dispatch please. ???

WiFi Calling abroad

Why is this not apparantly allowed to work? I see zero difference if you are abroad calling on wifi to being in the UK. The cynic in me thinks its to generate extra income for O2 on travel bolt ons etc Surely from a customers point of view being anyw...

Resolved! Buying 5G phone from Apple - getting 5G sim?

Hi, I am planning to buy the iPhone 12 Pro from Apple directly. I currently have an older iPhone with a 4G sim, so in advance of getting the phone I have upgraded my tarrif and requested a 5G sim which is being shipped. I just had a few questions:Wil...

Refund immediately after online purchase

HelloWondering if anyone can help.I went online and took out a new ipad contract, with a 495 upfront deposits that I would get back after 3 months.I right away changed my mind due to realising I made is mistake and couldnt really afford the device so...

Lost ssn%20number%20and%20want%20to%20sw

I just received my new o2 number but I want to keep by old one. I’m trying to switch but have misplaced my SSN number from the new card so it’s not letting me change it. Is there another way to get this?

O2

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