Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transfer old number

Hi, I’ve just ordered a new o2 sim and asked to transfer my old number but I’ve now changed my mind and want to use the original number of the simThankscurly

4g in Greece

Hi there does anyone know if O2 has good reliable Cosmote reception in Greece.

Disney plus

Added another phone to my account for my son and was told we get Disney plus free for 6 months, how do i activate this on the app???

Resolved! Do o2 lock their phones to their network

Hi I’m looking to upgrade my sons phone but wondering if he’s locked to o2 if we change the phone to a different sim

Resolved! Ask a%20que

My phone is under review more than 24 hours , but I still don't have an decision.Thank you

Resolved! Query about switching networks / keeping my old number.

I’m a new customer to o2 switching from BT. I provided my PAC when i ordered my new phone ( which has now arrived) and have received a text to my old phone and number saying that my number will be transferred tomorrow to o2 and that i should turn my ...

Resolved! Upgrading but not activating

Hi, My daughter's phone is due an upgrade now. She is on my O2 account along with the rest of my family. We want to get her new phone now but not give it to her until Christmas. She will still need access to a phone until then so will that be possibl...

Is it literally impossible to speak to a human being about a bill on O2 at the moment?

I've needed to make a query on a high bill which is unusal and have not been able to speak with anyone. I call, they hang up. My O2 is useless if you have a question needing answering. Can anyone phelp ? or send me a complaints contact so I can make ...

New customer pay monthly order

Has anyone had any recent experience?? I placed an order online on Saturday evening for a new pay monthly contract. I received a number of emails and a confirmation of order which contained my new mobile phone number. I was expecting to receive the n...

Final amount left to pay

How much left of my contract do I have to pay off and when is the cut off point? I do not want upgrade I will be changing networks

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