Pay Monthly
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Call cut off

Is anyone else having calls cut off after 15 minutes.

Grant1 by Level 1: Joiner
  • 6 replies
  • 1 kudos

Annual device%20plan%20statement%20looks%20wr

My statement has just arrived and the mobile number at the top isn’t mine. Also the indicated monthly payment amounts are wrong! Do I have someone else’s statement?

JMM by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! email scam or not

I received an email from Marjo. I asked '02 Chat' if it were a scam. They said it was and not to click on anything and to delete it and send a screen shot to the community forum. So I have attached it.

zaffy by Level 1: Joiner
  • 18 replies
  • 0 kudos

Resolved! first bill

My first bill is not pro-rata, but I was charged the full amount, though on the bill it is written for the period "until 1 December". Is there an explanation for this?

gedeon by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Upgrade - Sim Swap Problem

Received my upgrade phone from Mobile Phones Direct yesterday. Followed the directions on the new sim rather than the instructions from MPD - which means that I did a sim-swap rather than waiting for the service to come on-line by itself. This appear...

AJMacKay by Level 1: Joiner
  • 13 replies
  • 0 kudos

Resolved! Samsung Galaxy S10 with free Galaxy Watch Active

Why am I still waiting for my reward of a free Galaxy Watch after 68 days since my application for it was approved? I have contacted the promotions company online, email & also phone calls and yesterday I eventually received a tracking number which I...

WMJEC10 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! how do i disable my phone

my phone iphone 5 got disabeled and i cant get onto it to put code in as screen got damaged then went ok nbut when going to put my code it ,i could not access my last no of the code because of the screen ,im over seas and my head is done in ,iv tried...

1967 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Online store error

Trying to buy a phone upgrade on the O2 store, everytime I check out I get a "there's been a problem with our system" message. Tried multiple times across today but still get the same message. Not exactly impressed TBH