on 12-01-2021 10:34
Solved! Go to Solution.
on 12-01-2021 10:53
If you are getting the phone from O2 you will be sent a new 5g sim.
If not, you need to call to get one.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
To activate the new sim, you do a sim swap Guide: Sim Swap: a mini guide 2017 update
on 12-01-2021 10:53
If you are getting the phone from O2 you will be sent a new 5g sim.
If not, you need to call to get one.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
To activate the new sim, you do a sim swap Guide: Sim Swap: a mini guide 2017 update
on 13-01-2021 09:26
on 13-01-2021 09:35
on 13-01-2021 09:35
@Tish2 wrote:
And my contact will be sent over with it? To the new sim?
Once you do the sim swap, yes.