Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Upgrade - Sim Swap Problem

Received my upgrade phone from Mobile Phones Direct yesterday. Followed the directions on the new sim rather than the instructions from MPD - which means that I did a sim-swap rather than waiting for the service to come on-line by itself. This appear...

AJMacKay by Level 1: Joiner
  • 13 replies
  • 0 kudos

Resolved! Samsung Galaxy S10 with free Galaxy Watch Active

Why am I still waiting for my reward of a free Galaxy Watch after 68 days since my application for it was approved? I have contacted the promotions company online, email & also phone calls and yesterday I eventually received a tracking number which I...

WMJEC10 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! how do i disable my phone

my phone iphone 5 got disabeled and i cant get onto it to put code in as screen got damaged then went ok nbut when going to put my code it ,i could not access my last no of the code because of the screen ,im over seas and my head is done in ,iv tried...

1967 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Online store error

Trying to buy a phone upgrade on the O2 store, everytime I check out I get a "there's been a problem with our system" message. Tried multiple times across today but still get the same message. Not exactly impressed TBH

Resolved! Phone Numbers

Hi I have just bought a new pay monthly sim for an existing phone I have. The number that O2 have given is not to my liking. Can I have it changed? If so, could I have it changed to the number of a mobile I had some time ago and let lapse? Thank you

Hil by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Contract to PAYG

Hi was just wondering how I would go about change from contract to PAYG sim, my contract has now reached the 2 year point & already have a new phone but would not like to switch numbers.Any help appreciated

Dxzz by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No 3G/4G for over a week

Hi i have had no 3G/4G for over 7 days now but im paying for the service - the website has said a mast is down but has been for over a week?? My partner has EE and that has been working all ok - My postcode is CT10 1DF

MLW by Level 1: Joiner
  • 2 replies
  • 0 kudos

Mast not working

Hello, It shows that the mast in my area is no working. Should i not be elegable for some compensation. I am paying for a service that is not working.

Sonal by Level 1: Joiner
  • 3 replies
  • 0 kudos