Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 recycle

Hi can anyone advise on o2 recycle please they have confirmed they received my phone on the 3rd of Feb but they are unable to confirm how long it will take to process. I am getting concerned about how long they have had the device and the 150 promo. ...

Resolved! Cancel Airtime plan.

Hello, I want to cancel my airtime plan on one of the devices in my account. The device plan is fully paid off and there are no outstanding charges. The device reffering to is my ex partners and I want this removed from my account and to cancel the a...

Resolved! Age veryfication

Hi. I would like to unblock adult pages.

My nokia 3.4 does not go to voicemail.

My Nokia 3.4 is set up for voice mail but when anybody calls it keeps ringing and does not go to voicemail. I am Pay monthly so it should be included

Resolved! Paying for a phone I don't use

My old phone is still being paid for even though I have a new one. I don't use the old one. If I paid my device plan off can I just end it there.

Resolved! New Sim

Do All phones need a new sim from April 1st or is it just the older ones?

Resolved! overcharged

a text said my airtime plan was out of minimum contract. I only changed it a few months ago so was surprised. it also said i would be charged £10 a month from now on. I called last week and was assured that the text didnt take my £10 discount into ac...

Resolved! Return

How long does it take for O2 to process a return? I mistakenly ordered the wrong phone and when the courier arrived he took the device straight back so I didn’t even touch the parcel. The parcel has been sitting at DPD’s depo for 3 days.

Resolved! Phone Barring

How can I get through to o2 to unbar my phone. I’ve been trying to get through to O2 for 2 days now by phone call and all they do is keep me on hold for hours yes hours until I hang up.

Resolved! I ordered a phone with plan

Hi, so i ordered a phone last February 9, 2021 with airtime plan. I already payed £239 already. However, when i track my order, it says "we're reviewing your order, this can take up to 24hours" even if its been days already. Does this process usually...

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