Microsoft Xbox purchase help

[Asheswonder]

Hi I'm trying to buy an Xbox game on the UK Microsoft website, I've used my O2 number to buy games before fine but since my last purchase I can't seem to buy as the tab is greyed out I've spoken to MS no issue there end, any advice

[Cleoriff]

Have you recently taken out a new contract or upgraded @Asheswonder ?

You may have a spend cap applied or a bar to charge to mobile. Either way you need to call O2 and ask for any such bars to be removed.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

@Asheswonder 

There are also limits applied to how much you can charge to your mobile each month or in one payment which I think is set by default at £30.