Online Payment History - how to access it?

[pgn]

Hi! Any idea how to get to the "Payment history" on o2.co.uk for a Pay Monthly phone?

I am unable to get to the area that lets me see the detail below at the moment, nor can I get access to my Device Plan (credit agreement) detail, so I guess until those are fixed, no joy with Payment history either?

Thanks for any hints...

[pgn]

Despite receiving about 6 e-mails at 16:49 today (not down to me, have been on the beach all afternoon!) saying my password has been changed, still the same error when I try to accomplish this task om www.o2.co.uk.

So what next? 

How do I escalate a support ticket that I have no ticket number for...? 

[pgn]

@Martin-O2 Is anything that O2 Tech Support does likely to warn me about my O2 password having been changed? I received 6 such e-mails late Friday, ca 16:50), but still cannot get into see billing detail or download/print older bills... 

Thanks! 

[Martin-O2]

@pgn I'm not aware of any actions that would cause this but it's worth checking with customer services just to be on the safe side. 

[Martin-O2 · Accepted solution]

Hi guys, 

Due to the number of threads popping up around this issue I'm locking this one and asking that you discuss it over in this thread, which will be the main thread for updates on this issue. I didn't want to merge as it would be confusing due to the number of different conversations.