Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bolt on

Just bought a £10 data bolt on it's saying active but won't let me access internet? Could someone help

Resolved! Double data contract offer issue

I recently took out a new contract with o2 with the double data offer. 6gb for the price of 3gb. However it shows I've got a 3gb free bolt on which is on top of any allowance but it doesn't seem to be working as it's says I've got 2.85gb of 3gb. My a...

Resolved! O2 are [no longer] useless

My previously unlocked Galaxy S3 has been locked to O2 again, and despite spending the last 42 days on Live Chat and telephoning O2, nothing is being done. The latest is your line manager Craig promising to ring back in 48 hours, and four days later ...

Resolved! Have i been successful?

I ordered the Samsung Galaxy S8 today at 12:33am via click and collect in store today, I have recieved my order number and collection reference number and also the CCA in my email. I phoned customer services and they put me through to the credit team...

Resolved! PAYG Data usage

Hi Folks, Is it possible to find out how much data is being used on a Classic PAYG? I want to see how much My daughter is using a month so I know which is the most appropriate bundle to get. many thanks, Adam

Resolved! O2 signal is disappearing.

Hey you guys & gals.Can you tell us why the O2 signal in our valley is getting progressively weaker over the last six months?I've just had to walk up the lane 1/4 mile away from our group of houses to get a signal with NO JOY AT ALL. NO SIGNAL.So wha...

Resolved! Changing Billing payment details

Just wondered if anyone could help ? I can not find the option to change payment card details on my account (online). Kind Regards Lisa

Resolved! Classic Pay As You Go

Hi, I switched tariffs from the old tariff "Text Anytime" To "Classic Pay As You Go" on 23/12/2016. After moving tariffs I came across the following web page - http://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go . On the web page it states a...

Resolved! Data call charges

Hi, my recent bill was higher than expected and I've been charged £14 Data calls? I don't really understand what this charge is. I don't use Skype or make calls using internet and I can't work out what else it is. Any ideas?thanks

Resolved! EU roaming

Hi, Do I have to do anything special to be able to use romaing data as my normal uk data (new regulation from today on) or I just keep data nd roaming on? ThanksKristina

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