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Level 1: Joiner
Posts: 3
Registered: ‎07-12-2018
Accepted Solution

O2 incompetence

Refund/compensation: I was out in the middle of nowhere with no access to a map or directions yesterday unbeknown to me it was due to having no data. This caused an incredible inconvenience to my day and I would like some form of recompense. I pay over £40/pm to o2 and there is a level of service that I expect in return which I most definitely did not receive. O2 did not even have the grace or consideration to text customers warning them I had to find out from the news.
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Level 47: Going Places
Posts: 6,158
Registered: ‎26-03-2014

Re: O2 incompetence

See main discussion about the network outage yesterday on the below link: https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: O2 incompetence

Hi @Loyal_customer1, and thanks for your comments. As @gmarkj mentioned, we have an official topic about issues with the network so we're locking this thread to keep the conversation in one please. Please use this thread to find out our latest updates and share your feedback. 

 

Thanks, 

 

The community team. 

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