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02 Travel Bolt On didn't work whilst abroad

Sulmaan
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Currently in Turkey. I rang 02 about a week earlier enquiring about using data in Turkey and they added 02 Travel bolt on there and then. I arrived in Turkey last night and it didn't work. 

 

I texted TRAVEL to 23336 and got a message saying there was an error adding bolt on to your account. I downloaded the 02 app and also got a text about the one time security code.

 

Now I've incurred £9 extra charge as a result of the above texts and having my mobile data on when I landed because I thought I had 02 Travel. I turned off mobile data when I realised incase I incur any extra charges.

 

They don't have an email and I'm not going to bother calling them.

 

Will 02 refund the extra charge of £9 incurred as a result of their incompetence? I'm considering leaving when my contract expires in Jan. Their customer service has definitely got worse over time.

 

 

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MI5
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@Sulmaan 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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Just so you know, @Sulmaan -

https://www.o2.co.uk/international/using-your-phone-abroad will tell you what tariff(s) and bolt-ons exist to help reduce your costs while you are in Turkey.

Use WhatsApp, with others who also have WhatsApp installed, when in range of a good WiFi (hotel, restaurant, etc) signal and calls, photos and messaging becomes free.

O2 Travel will charge £6 per 24hour period, as explained in the link above. That excludes MMS (Guide: Accidental MMS Sending and How to Avoid it) which are usually always chargeable.

The ways to contact O2 to find out about any refunds are given in a previous reply to your post. Good luck!

 

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Oxonian
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@Sulmaan wrote:

 

 

Will 02 refund the extra charge of £9 incurred as a result of their incompetence? 


 

If you put it like that @Sulmaan, they probably will not. 

 

If you ask them to make an ex-gratia discretionary payment to you because of a "misunderstanding", you are in with a chance. 👍  

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SyntaxError
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I've had a similar problem in Qatar. Is O2 roaming unreliable?

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Oxonian
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@SyntaxError wrote:

I've had a similar problem in Qatar. Is O2 roaming unreliable?



Your post @SyntaxError broadly duplicates that which has already been answered here :-

 

Roaming in Qatar: "You may be out of data from Oor... - O2 Community

https://community.o2.co.uk/t5/Pay-Monthly/Roaming-in-Qatar-quot-You-may-be-out-of-data-from-Ooredoo-...

 

I am not aware that O2 Roaming is generally unreliable, but you can search this forum to establish if other have experienced problems. 👍 

 

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