02 Travel Bolt On didn't work whilst abroad

[Sulmaan]

Currently in Turkey. I rang 02 about a week earlier enquiring about using data in Turkey and they added 02 Travel bolt on there and then. I arrived in Turkey last night and it didn't work. 

I texted TRAVEL to 23336 and got a message saying there was an error adding bolt on to your account. I downloaded the 02 app and also got a text about the one time security code.

Now I've incurred £9 extra charge as a result of the above texts and having my mobile data on when I landed because I thought I had 02 Travel. I turned off mobile data when I realised incase I incur any extra charges.

They don't have an email and I'm not going to bother calling them.

Will 02 refund the extra charge of £9 incurred as a result of their incompetence? I'm considering leaving when my contract expires in Jan. Their customer service has definitely got worse over time.

[MI5]

@Sulmaan 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: How to find help & contact O2 

[pgn]

Just so you know, @Sulmaan -

https://www.o2.co.uk/international/using-your-phone-abroad will tell you what tariff(s) and bolt-ons exist to help reduce your costs while you are in Turkey.

Use WhatsApp, with others who also have WhatsApp installed, when in range of a good WiFi (hotel, restaurant, etc) signal and calls, photos and messaging becomes free.

O2 Travel will charge £6 per 24hour period, as explained in the link above. That excludes MMS (Guide: Accidental MMS Sending and How to Avoid it) which are usually always chargeable.

The ways to contact O2 to find out about any refunds are given in a previous reply to your post. Good luck!

[Oxonian]

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@Sulmaan wrote:

Will 02 refund the extra charge of £9 incurred as a result of their incompetence? 

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If you put it like that @Sulmaan, they probably will not. 

If you ask them to make an ex-gratia discretionary payment to you because of a "misunderstanding", you are in with a chance. 👍  

[SyntaxError]

I've had a similar problem in Qatar. Is O2 roaming unreliable?

[Oxonian]

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@SyntaxError wrote:

I've had a similar problem in Qatar. Is O2 roaming unreliable?

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Your post @SyntaxError broadly duplicates that which has already been answered here :-

Roaming in Qatar: "You may be out of data from Oor... - O2 Community

https://community.o2.co.uk/t5/Pay-Monthly/Roaming-in-Qatar-quot-You-may-be-out-of-data-from-Ooredoo-...

I am not aware that O2 Roaming is generally unreliable, but you can search this forum to establish if other have experienced problems. 👍