Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tracking a repair

I left my phone at the O2 shop to be sent for repair. Received a text on the loan phone saying that device was being sent for repair and that I could track progress. However when I use the Track My Repair screen and enter my repair number I get "No r...

Resolved! Monthly Payments

My Monthly payments have always been due for my Alcatel Laptop at the end of the month which is when I signed up. Today I received an E-Mail saying you will be taking payment on the 15th of this month. I did not give permission for O2 to change the d...

Number swap issues

HiRecently changed from pay and go to pay monthly and wanted to keep my old numberWas told ok will be done in 24hrsWasn’t done and when I called back was told the initial person I talked to made an error and wasn’t swappedI’ve since contacted o2 and ...

Resolved! Unhappy customer

O2 are forever ripping me off my monthly bill is never the same it’s a joke and now they decide to go ott with it and rip me off even more! Rip off *bleep*

Resolved! Calls do not divert to voicemail

How do i set call to go to voicemail if i dont answer

Resolved! Free Screen Replacement But phone wont turn on

Long story short I fell over with my phone in my pocket and smashed the screen but my phone will no longer turn on, will a free screen replacement cover this?

Resolved! Forgot my security question answers

Hi I have forgotten my security. Could you please help me with that

Calling from abroad

Hello, I'm currently abroad, using O2 travel in Europe and I can use my data but calls and texts won't send and calls hang up after dialling. Am I doing something wrong?

Resolved! PAC number and to cancel

How much notice do I need to give to cancel my contract. Which ends in August . Also require PAC code to transfer number .

Resolved! Data Roaming turned off

Why oh why oh why am I still getting charged for using 2kb or 1kb of data when my data roaming is turned off!!!???It’s turned off because I don’t want to be charged (and I don’t want to use o2 travel) I only use the WiFi abroad

O2

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