Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Obtaining Proof of purchase - blood from stone anyone

I have been trying now over a week to obtain a proof of purchase for accessories purchased with my phone in Feb 2017 so i can provide this to the insurance company who currently have my phone. First i was told i would recieve in the post then it didn...

Resolved! finish contract

I owe £49 on my phone £7 a month and have a £12 monthly airtime contract, I understand if i pay my phone up, I can change to another provider. Reason, have moved and O2 unfortunately poor where I've moved to. So can someone confirm that my contract f...

Resolved! Where is my order?

I ordered my device on Friday and still have no received an email confirmation that it’s being despatched or tracking info despite paying for next day before 12 delivery. I spoke to an adviser this morning who said I would receive the email and my or...

Resolved! Monthly tariff increase from £20 to £35?!?!

My boyfriend entered a contract at the end of last year for £20 a month for 15GB data but it’s now saying that his tariff is £35?! What is going on?!

Resolved! Calling 03 numbers from Spain

I am currently in Spain and need to know if I am able to call a UK ‘03’ number as part of my monthly minute allowance? I know I can call 03 numbers when i am I the UK, but the rules are not clear enough for this situation. Thanks in advance.

trying to deal with 02 for an issue they caused, disgraceful customer service!

Hi all,I am hoping the forum will solve my issue or the next step is small claims court and the ombudsman. I originally had one contract with 02. The wife’s phone was due to end with Vodafone so I naturally as I pay the bill I said I would take an ad...

Resolved! Is it free of charge to text someone when they're abroad?

My boyfriend is currently in Spain and I just wanted to double check that it is free for me to text him. My contract currently states that I have unlimited texts. Thanks

Resolved! No Service on iPhone 6 in USA

I moved to the US a couple of years ago, but kept my UK SIM (Pay Monthly) active and still pay the bills. Haven't used the SIM for quite some time but i have a need to do it to access some of my UK personal accounts. However, when plugging the SIM in...

Resolved! Change phone number

I need to change my phone number on my pay monthly account, but I need to be able to keep the old number on a PAYG sim. The idea being I would pop it in to an old phone and pick up any voicemails each day for a few weeks so that I do not miss any imp...

Does customer loyalty not mean anything anymore

Hi, i just felt the need to share my feedback here, i have been a customer of o2 for over 20 years and yesterday i decided to upgrade my phone, i couldn't believe the poor offer i was given, £32 for an iphone 6 plus 500 data incl calls an txt, and th...

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