Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Showing as paid

Hi All, when will you account show as paid? my account is showing a £0 balance on my bill however i havent paid it yet its due out monday? thanks,

Resolved! Trouble with new sim in new phone.

I'm not doing a sim swap as this is a brand new sim and I have no old one to swap out from. The phone is brand new too. Was told I need to activate the new sim but can't get a code for the purpose. I tried several times to get one but even when the s...

Resolved! Termination of the contract

Hi please cancel my contract for the number xxxxxxxx . Thank you Krzysztof [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! how to

I have received a letter from you confirming my 02 details, but you have put xxxxxxxxxxxx as my mobile telephone number, the correect number is xxxxxxxxxxx, could you please look into it and get back to me. thank you Marilyn, xxxxxxxxxx@xxxxxxxxx [Mo...

Resolved! How long does it take 02 to charge my number

I completed the keep my number form on the O2 website last week and have heard absolutely nothing from them. Is this still working or do I have to phone customer services

Resolved! Paid bill, still no access to data

So I've paid my bill early this morning but my data is still cut off, despite me still having 28gb left for this month. I know the payments can take up to 2 hours but it's been MUCH longer. Any help would be appreciated, thanks

Resolved! data used on unlocked phone

Hallo I am in the process of changing from Talktalk to O2 and I just found out that my phone is locked to talktalk (it asks me for a SIM Network Unlock pin which I am waiting to get). When I go into my O2 account it says I have used data from my new ...

Resolved! new sim

got a new sim today. inserted it into the chosen phone. but it is just saying no service. i keep restarting it but nothing is changing?

Resolved! Payment

Why have the upgrade options changed? I'm pay monthly with approx 3 months left to run, but if I decide to upgrade now, this has to be a 3 year plan. Ridiculous!

Data charge advice

Hi, I’m on a business account with o2 andhave been for a few years (no idea why as I’m not a business) anyway, in January I had a call to say that Aerial Direct were taking over from o2 for my account.I’ve had my phone bill through today and it has c...

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