Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unable to make and receive calls and some problems with texts

Since last week I have been unable to make calls on my phone and at times have not been able to receive them.When trying to dial out I receive the error message: call failure, the call could not be connected, please try again later.This seems to happ...

Changing tariff

So my contract cane to an end last week so I decided to switch to a sim only deal, I contacted via live chat and agreed to a sim only deal. I was told it would be active the next dayNext day comes and it wasn’t active, they told me my order was out o...

Resolved! Switching from PAYG to Pay Monthly, question about the 'keep your mobile number' form

Dumb question, that I can't find an answer to probably because it's dumb. I'm using this form here:https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form It asks what tariff I'm on, do I say PAYG because that's w...

Resolved! Upgrading - choosing a tablet

Hi folks, I want to stay with O2 and want to keep my phone, probably keep the same tariff but get a tablet. The only options i get tariff wise is data offers, but calls aren't included... i want to keep my existing phone and make calls with it and us...

Resolved! phone won't connect

My phone keeps saying 'not registered on network' so can't make or receive calls. Text won't go thhrough either.

Billing so confusing X.X

Heyies peeps, Talked to O2 but i do not get thisies, My account says BBF - £0.00 tho i dont reckonies this payment nor understand it. As the biggest payment I have ever made was £126.99 Previous balance - 15 May 18 62.08 Payments received - thankyou ...

Resolved! Upfront payment twice

I've recently upgraded my phone to Galaxy s9. This required a payment of £112.00 for my old device and £39.99 for the upfront payment on the new one. However two lots of the £151.99 are showing as pending transactions on my account, taken ten minutes...

Resolved! Upgrading price and queries

I am planning on upgrading my phone today but I only have so much in the bank, when it comes to upgrading I know you have to pay the Upfront Cost (say £19.99) today, do you also need to pay the first Monthly Cost (for example £56) as well today? Or d...

Resolved! NUMBER CHANGE

Just rang cs to change my number was told she will send me a text with my number on but the call dropped now it says SIM not provisioned?? And I can't ring cs anyone having any ideas

Resolved! Premium Service charge 34060012

I have a iPad monthly contract and have just had the following appear on my billsPremium Rate service charge 34060012 @ £3.75 each time. Any ideas what this is?

O2

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