How to purchase additional SIM card

[Beppe6]

Hello, I very recently moved from TalkTalk to O2 on a £3/month SIM-only contract. I want to know whether I can have a second SIM at the same conditions. 

I called 202, which passed me on to the retention team, which tried to pass me on to the sales team, but failed; after a while I was asked to hang up and call 01616 160721, only to be told that "this number is no longer in service" and I should call instead 01648503738.

Unfortunately this number doesn't work, either; it doesn't seem to exist, or at any rate it doesn't connect at all (I may have got it wrong, because the lady was talking too fast and the quality of the pre-recorded message was bad - I did listen to it three times, though...).  

It was a pretty straightforward question, if you ask me. Does anyone have the answer, or can some kind soul put me in touch with someone who does?

I can't say I'm greatly impressed following my first contact with customer service; however, O2 coverage in my area seems pretty good, and this is why I would like to transfer my wife's number, too. 

Many thanks.

[MI5 · Accepted solution]

@Beppe6 

Call 202 and say that you are thinking of leaving.

That will get you through to recontracts and sales team.

[Cleoriff]

Hi @Beppe6

Yes you can have another sim only contract for your wife, Order online here

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

[MI5]

PS. I'd also like a £3 deal.....
What do you get for that?

[Cleoriff]

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@MI5 wrote:
PS. I'd also like a £3 deal.....
What do you get for that?

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A bag of sweets. If you are good. Sadly, nothing with O2 sim only....

[MI5]

I'm always good

[Beppe6]

It's a special deal for former TalkTalk customers (TalkTalk is closing its mobile offer), you can't find it online. That's the problem, I think.

Small package (500m, 500 SMS, 500Mb), but enough for us. Used to be completely free for TalkTalk broadband customers. 

[MI5]

Not bad for that price