O2 can't keep a simple promise

[Anonymous]

In my household everyone is on o2 and three of us are on o2 monthly contracts. We've never had problems with o2 until recently with my dads contract. We started off with a simple 300 minute unlimited text tariff of which he went over on the minutes however the bill came to an astonishing £80! Thats more than my mums and my unlimited min/texts tariffs combined!! Are you serious o2?!

We paid the bill and spoke to o2 who agreed to give us back £20. Fine we will accept that and change the contract to unlimited texts and minutes and that should be it right? Sorted? Nope

The next month we got charged the old contract amount along with the new contract price and got absolutely no discount. I called up and had a go and they said they had forgotten and I would have to wait until the next month to get my discount. Well today is that day and guess what? FULL PRICE. Pathetic o2 I will be cancelling all our contracts if this isn't resolved the next time I call up. Simple as that. Pathetic service after being with you for 8 years. Absolutely pathetic.

[MI5]

Welcome  

PS. You can introduce yourself here http://community.o2.co.uk/t5/Welcome-News/Introduce-yourself-on-the-O2-Community/m-p/571606#U571606

[Martin-O2]

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@PhoneDoc wrote:
Hi there!

Thanks for letting me know, that's it changed. I'm a retail advisor - my shift patterns have recently changed to include day times (which can be quiet) - so thought I may as well contribute on here during the lulls

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Good to have you on board @PhoneDoc ! 

[jonsie]

Good to have you around @PhoneDoc

[Curr946]

to be honest your lucky O2 offered any discount. The per min price is clearly marked up when you take out your contact and you are told what allowance you will have. Anyway I cant add to what others have advised, so would advised you raise a complaint if unhappy.

PS. Welcome @PhoneDoc

[Anonymous]

@Martin-O2 I spoke to O2 less than a month ago stressing how I have already waited a month and did not get credited the £20. I spoke specifically about how I did not believe I would recieve the payment this month and that is exactly what happened. 

@PhoneDoc I understand that my dad had gone over his allowance but how much does it cost o2 to notify him  that he has used up all his minutes? Close to nothing. He is not very good with phones and seeing him getting ripped off and paying twice the price of a tariff that gives you unlimited texts/mins is what annoyed me. If I was on the phone to you and you declined to give me a discount I would have cancelled two of my contracts and paid the rest of dads of which at the time was £10.50p/mo and never paid a penny towards o2 ever again. If you think that would have been a better resolution then that is your personal opinion. I had already been offered the discount of which was not applied TWICE.

I understand that this is a customer to customer forum I just wanted to see what others had done in a simliar situation. I will be making a complaint thank you @Cleoriff and if needed I will be cancelling all contracts in this household once they come to the end of the contract.

[Anonymous]

ring them up and ask for your pac code and move to a better network.. doesn`t matter which one you move too either.. They are all better 😉

[viridis]

Ok then.. That's why you paid 250 upfront to join O2..

[Anonymous]

I`m just stating the facts chum... http://www.computerweekly.com/news/4500250644/EE-rated-as-best-mobile-network-with-O2-the-worst

O2.. The mobile network of yestayear.. Telefonica doing everything they can to sell it

[Curr946]

@Anonymous, can you stop now? Why hijack other members threads. Its not going to get you anywhere. Your just annoying other customers, and making yourself out to be a right div.

[viridis]

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@Anonymous wrote:
I`m just stating the facts chum... http://www.computerweekly.com/news/4500250644/EE-rated-as-best-mobile-network-with-O2-the-worst

O2.. The mobile network of yestayear.. Telefonica doing everything they can to sell it

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I'd take ofcom over computer weekly any day of the week.

Oh and..