Old PAYG number not migrating across

[Arl1]

I moved from PAYG to monthly contract (esim) in June. At the time I filled in onlin form for moving from PAYG to monthly and requested I keep my old number. 

I was away for a month and since I've been back, my old number is now not recognised.  I have rang 02 twice and have provided necessary info and my old sim serial no etc and my number has still not migrated across - when I ask why I don't get an answer and it's very frustrating despite being told it is a simple task.  Any one have any ideas? I can't face ringing again for them to fill ANOTHER form in! 

[MI5]

@Arl1 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Guide: Migration & porting into O2  

[pgn]

The process that should happen is near the foot of the guid Guide: How to get your PAC [June 2021 Update] 

Have you checked for the new eSIM in that section of your MyO2, @Arl1?

Quickest way to resolve this now you are back in the UK is to take phone and some valid Photo ID and visit an O2 Shop.

Good luck!

[Arl1]

Still not sorted and I will keep ringing every day if I have to...no-one can give me a straight answer. Yesterday, the adviser said he was making my old PAYG number active and to leave it for 4 hours... still nothing. I'm close to giving up 

[pgn]

Message them on Social Media, @Arl1 - the quality of service (once you have got their attention!) is far better than that available from the Call Centers: 

Facebook https://o2uk.co/O2CFB) ,

Twitter (X) (https://o2uk.co/O2CTW)

or Instagram (https://o2uk.co/O2CIG)