cancel
Showing results for 
Search instead for 
Did you mean: 

O2 Open - Account Not Found

kuchipudinitin
Level 3: Thinker
  • 30 Posts
  • 8 Topics
  • 2 Solutions
Registered:

I signed up for O2 open on 4th Jan 19 and activated,printed my codes as well alongside had my old O2 login which did not have any mobile account. By mistake i might have merged both the account and when I got my O2 Contract on 15th Jan,wanted to login to My O2 Open to add my discount,comes up as Account not found,spoke to customer services,Live Chat and O2 Gurus as well so many times, None of them were able to help. any ideas if there is a work around this problem.

I am Awake,when you are Asleep
Message 1 of 22
2,590 Views
21 REPLIES 21

Cleoriff
Level 94: Supreme
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@kuchipudinitin

Our guide to applying O2 Open is here

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

You maay need to persevere to customer services...

Edited to add, if they can't help then maybe our community managers can @Martin-O2 @Marjo @EmilieT?

Veritas Numquam Perit

Girl in a jacket
Message 2 of 22
1,818 Views

kuchipudinitin
Level 3: Thinker
  • 30 Posts
  • 8 Topics
  • 2 Solutions
Registered:

If would have read in detail I have opened O2 Open already,but now account is not found and when I was on Live Chat Agent was able to see when I signed up to O2 Open,but still was not able to help me sign into My O2 Open and I cant get the discount in before 28 days

I am Awake,when you are Asleep
Message 3 of 22
1,806 Views

Cleoriff
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@kuchipudinitin wrote:

If would have read in detail I have opened O2 Open already,but now account is not found and when I was on Live Chat Agent was able to see when I signed up to O2 Open,but still was not able to help me sign into My O2 Open and I cant get the discount in before 28 days


@kuchipudinitin

Let's see if our community managers can help you tomorrow. I have mentioned all three in the thread so pop back here tomorrow to see what they can do.

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
Message 4 of 22
1,801 Views

MI5
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@kuchipudinitin I understand your problem but as we are all customers here like yourself, we cannoy help with account issues.

I suggest you call O2 on 202 rather than chat and keep trying until you get someone who knows how to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 22
1,801 Views

kuchipudinitin
  • 30 Posts
  • 8 Topics
  • 2 Solutions
Registered:

 


@Cleoriff wrote:

@kuchipudinitin wrote:

If would have read in detail I have opened O2 Open already,but now account is not found and when I was on Live Chat Agent was able to see when I signed up to O2 Open,but still was not able to help me sign into My O2 Open and I cant get the discount in before 28 days


@kuchipudinitin

Let's see if our community managers can help you tomorrow. I have mentioned all three in the thread so pop back here tomorrow to see what they can do.

Best of luck and welcome to the forum Welcome

 

Thank you very much hoping to find a solution...


 

I am Awake,when you are Asleep
Message 6 of 22
1,788 Views

Cleoriff
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@MI5

The OP said they had already spoken to customer services, live chat and O2 gurus.

That's why I suggested admin may be able to help in this instance.

Veritas Numquam Perit

Girl in a jacket
Message 7 of 22
1,781 Views

MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
That's why I said to keep trying wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 22
1,771 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning @kuchipudinitin, and sorry to hear you've had difficulties setting up your O2 Open account. I'd happily get soemone to look into this for you, and I sent you a Private Message on the forum just now to get a few more details first slight_smile

 

Thanks @Cleoriff for the mention!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 9 of 22
1,726 Views

Cleoriff
Level 94: Supreme
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Thanks @EmilieT wink

Veritas Numquam Perit

Girl in a jacket
Message 10 of 22
1,719 Views