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Level 1: Joiner
Posts: 1
Registered: ‎31-01-2019
Accepted Solution

move my number over to o2

 hi, I opened a pay monthly last week for my son and he wants to keep his old number. I have the PAC code, how do i go about changing the number.

 

I already the the sim card from o2.

 

thanks

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Posts: 87,968
Topics: 738
Registered: ‎14-01-2013

Re: move my number over to o2

[ Edited ]

Hi @Mig

Follow this guide

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If you have any problems then ring CS https://www.o2.co.uk/contactus

Best of luck and welcome to the forum Welcome

*The Game Is On*

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Posts: 101,927
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: move my number over to o2

[ Edited ]

@Mig the online form hasn't been working recently so we'd suggest calling 202 for this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: move my number over to o2

Hey @Mig, I hope the advice above helps you get this sorted, but please do let us know how you get on with your number port. On a side note, welcome to the forum!

 

@MI5 When I checked recently there were no known issues with that form, but if you spot anything please flag it to us as we'll need more details around the error to raise it slight smile

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Level 1: Joiner
Posts: 16
Registered: ‎01-01-2019

Re: move my number over to o2

I had to phone 202, it took them around 5 days as it was over the festive period. Although I did receive a text the other day saying it was switching over (about 35 days after it being done). I think the system is a little bit glitchy!