on 23-08-2019 12:43
Someone did exactly the same as you and was given the same answer by CS. 10 minutes later the phone was delivered (without any notification) by DHL. So don't give up yet. I think CS are giving the same info to everyone who phones!!
on 23-08-2019 12:56
It's good to see that some have received the phones and some out for delivery. Fingers crossed for all you guys
on 23-08-2019 14:08
Mine was pre ordered on the 17th, I have to login on the web to my account, under recent orders you will see your order number. Click it, scroll down to Delivery Information and mine has the tracking info now there - No update from O2 via email or text and still shows in progress. Hope that helps!
on 23-08-2019 15:03
Just noticed that when I look at my order in MyO2 it says 'Delivery Method - Not Applicable'.
God knows when I will get the phone!
on 23-08-2019 16:07
Order still showing as in progress!
I am so angry...I obviously will not see this phone until next week!
What a shambles!