Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 2: Apprentice
Posts: 11
Registered: ‎15-08-2019
Accepted Solution

Note 10 plus 5g pre-ordered delivery.

Hello, I'm new to this community I would to say that I pre-ordered the note 10 plus 5g in Aura glow on the 10th August, in my account is says "in progress". Has anyone ordered this and has there been an update on delivery?

Thank you Smiley Happy
Highlighted
Level 28: Ingenious
Posts: 1,220
Registered: ‎02-07-2013

Re: Note 10 plus 5g pre-ordered delivery.

Hello @Maine87 and welcome to the forum.

There won't be any change in your order status now until the phone gets shipped to you . Given this is released on the 23rd I would expect your order status to change on the evening of the 22nd
Highlighted
Posts: 101,927
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Note 10 plus 5g pre-ordered delivery.

@Maine87 

You will receive a dispatch email when the phone leaves O2.

You can then closely track your order http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 2: Apprentice
Posts: 11
Registered: ‎15-08-2019

Re: Note 10 plus 5g pre-ordered delivery.

Thank you very much, I will wait till the status changed. Thank you for your help Smiley Happy
Highlighted
Posts: 80,280
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Note 10 plus 5g pre-ordered delivery.

Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎20-08-2019

Re: Note 10 plus 5g pre-ordered delivery.

I've called o2 tonight and have been told the phones won't be sent from there until Friday and because I have standard delivery I won't get it until Tues or wed. Has anybody been told when they are getting theirs, or have some different delivery option on their order. I'm thinking of cancelling and getting in store instead.
Highlighted
Level 2: Apprentice
Posts: 11
Registered: ‎15-08-2019

Re: Note 10 plus 5g pre-ordered delivery.

Thank you for this information, all they said to me was to wait for an email that it's been despatched and they can guarantee when so all we can do is hope and wait.

Yes mine is standard delivery too. I will check the status tonight if anything changed.
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎22-08-2019

Re: Note 10 plus 5g pre-ordered delivery.

Mine is standard delivery to didnt get option to change it online bit I was told they are sometimes recieved on the day or the day after I was told mine would be delivered saturday or monday
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎17-07-2019

Re: Note 10 plus 5g pre-ordered delivery.

Still waiting for my email or text regarding dispatch
Highlighted
Level 2: Apprentice
Posts: 64
Registered: ‎06-11-2018

Re: Note 10 plus 5g pre-ordered delivery.

From my experience of receiving handsets at launch from o2 it will dispatch this evening around 9 or 10pm possibly later. I dont usually get an email of this. You have to check the status on the app. Will be either dpd or dhl