I upgraded my sim only monthly plan of 10£ for 50GB data to device upgrade and new monthly plus plan(o2 switch up available) in 29th of Jan 2025. I selected new sim plan of 30 GB data and unlimited call and SMS for 19.99 £ and 25.40£ monthly for device(S25 ultra). I missed the delivery in Jan 31st and I got the device finally on 3rd of Feb. I unboxed and rocked the sim, it was operating smoothly and I was happy rocking a new hands on. From 4th of Feb things started getting messy. My phone was showing o2 network but all three kinds of connectivity such as call, SMS and cellular data stopped working as I have found O2 has barred my connection from that morning. Then I live chatted with three different agents of O2 and final one suggested me to visit O2 store. According to him my plan got changed so I had to swap the sim despite I chose to keep my old physical sim under the same phone number. Then I visited Cambridge's O2 Store, one representative helped me to swap the sim but network issues weren't resolved right away. Then he started talking to and fro with his colleagues. He came up with conclusion that sim got barred by O2 after they found something suspicious. I asked him about that but he couldn't help me what was the real fuss about behind that suspicious as quoted. After having conversation to and fro he took my new phone with him too as well too discuss to his manager or sth like that. It happened like for 45 minutes from the moment I entered and finally my phone network service started working.
Then, on the fine morning of 11th Feb around 1AM, I got the mail subjected with quote, "immediate disconnection request". Then, my phone stopped showing O2 network as well. Then, I visited O2 store of Burton-on-Trent of Staffordshire. He suggested me to call on 202, my call service wasn't working, that's why I called from my friend's O2 number. Then again on the phone she started quoting fraud thing and later she said I have to eait till 48 hours of the time I got that disconnection request mail and I waited, no mail or any correspondence received so far till 14th Feb. So, I decided to call 202 and then after having conversation with customer service representative, he said to me you will get response from higher authority personnel but I haven't received so far. And, I'm currently worried regarding my forthcoming payments due like it is not still shown in my direct debit list of my bank account, I'm yet to receive code to redeem Buds 3 Pro for 20 pounds and I have only 14-15 days left to choose extras I have got for 6 months. I'm totally *bleep* off about the service quality of O2 at the moment. How can they make me wait and not to resolve the problem soon.
