Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Difficulty obtaining a Proof of Usage form

has anyone else been having problems obtaining a proof of usage form?I've been waiting for over 2 weeks for one. 4 different customer representatives have sworn it has been emailed by their email and also their managers - but no form received. they h...

Resolved! Cancelling contract

Hi I am looking at cancelling my contract with o2 as I have had no end of issues with them trying to keep my contract with them. If I cancel my direct debit with my bank is it the account holder or the bill payer who receives the debt? I am unsure wh...

Resolved! Changing from 5GB to 2GB Plan?

I have been with O2 since Dec and have a 5GB plan. I don't even use 1GB but there's no where I can see to downgrade, I can only increase my data. Any ideas please? Thank you

Resolved! Charged to Text a number in Jersey?

Hi, I have a friend in Jersey who I sometimes text. Got my bill today and I've been charged 16p for each text message, even though I have inclusive texts? Any ideas why? Thanks

Resolved! Travelling International

Hi, this is reference to the International Travellers Bolt on. I'm in Australia and want to know if phone calls I make in Australia to Australian numbers are included in my allowance, or treated as International Calls from the UK.Thanks

Resolved! Continuing with my number

I have recently purchased a new o2 pay monthly iPhone via uswitch as my current o2 contract is set to come to an end. I wondered how I would go about keeping my current number on my new phone and whether I would have to cancel my current contract eve...

Resolved! Doorstep exchange

Hi my aunt has arranged an exchange for my galaxy note 9 they told me it would be a doorstep exchange tomorrow before 1030 but her had no email confirming it who can I contact to find out its definitely going ahead and coming to my address as my aunt...

sim network pin blocked.Enter sim network PUK

Please can someone help me I have been trying to unlock my phone to no avail, had 3 different unlock codes from o2, and of course when i tried them it was too many goes, now when i place a Non O 2 sim into samsung galaxy s6 i get this message,"Sim ne...

Resolved! No emails about my order but it’s sat at the shop waiting

On Friday I took out a contract with o2... got all of the terms and conditions with no problem but now the phone is at the shop to pick up I have no confirmation email or text with the code to pick this up... I spent one hour on live chat last night ...

Resolved! O2 Refresh - once I've paid off device plan?

So, I'm currently on an O2 Refresh contract. I don't have a huge amount left on my device plan. Once that is paid off, am I immediately free to switch to a better offer elsewhere or am I tied to O2 for a bit after that?

O2

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