Refresh Online

Zoeieuk · ‎06-01-2025

Can anyone explain in simple terms how you upgrade via Refresh online? Reading the Ts & Cs it sounds as though I would have to send my phone for it to be checked over before being approved- are you therefore without a phone for however many days this takes plus then however long the delivery takes? Going into store isn't an option for me atm. Thanks!

MI5 · ‎06-01-2025

@Zoeieuk

If you mean switch up you send phone off after you receive the new one.

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jonsie · ‎06-01-2025

And prepare yourself for issues getting the phone taken off your bill!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎06-01-2025

@jonsie wrote:
And prepare yourself for issues getting the phone taken off your bill!

Without doubt.

In store is by far the safest way if at all possible.

Guide: Introducing O2 Switch Up. Swap phones whenever you want!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Refresh Online

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