New connection return

[Shamrock_Sean]

Hello,

I have taken out a new pay monthly phone contract today but have changed my mind. O2 couldn't cancel it in time before it was sent out. It arrives tomorrow but what is my quickest option?? Refuse delivery,accept delivery and request return or can I return it to a store?? Can I get a store to pack it up for return and then I send it off?? I just want to send it back quickly and I paid £500 upfront cost.

Thanks

Sean

[Cleoriff]

@Shamrock_Sean 

You best bet is to return it under the 14 day change of mind policy. You can't return it to a store though and personally I think it's too risky to refuse delivery at the door.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device 

[Shamrock_Sean]

Ah OK then I'll accept delivery and return it myself. Is there a returns pack inside the package?? If not how long does a returns pack take to arrive?? Thanks 

[Cleoriff · Accepted solution]

@Shamrock_Sean 

You have two choices when returning a device.

• If you purchased online or over the phone:

  • Contact us and let us know that you’d like to return or exchange your device or accessory.

  • You can choose between two options to send your device to us. We can either send you a trackable label, which comes with a QR code so you won’t need to print it out yourself – this is the quicker option. Or, we can send a labelled jiffy bag for you to use.

  • Pack up your device securely and make sure the label is clearly visible. Remember to return everything that came with your device, including its original packaging.

  • Drop off the package at your local Post Office. Just show the QR code to have your tracked label printed for you. Or, if you’ve chosen to use one of our labelled jiffy bags, just drop off the parcel.

  • Once we’ve received and checked the device, we’ll issue your refund or send your chosen replacement.

[Shamrock_Sean]

I'm fed up now as O2 said they spoke with DHL to get it to be sent back to O2 but now it shows as delivery tomorrow. And I can't speak to DHL it's impossible so I don't know how they did. All I want is to cancel it why is it never simple?? 

[madasaf1sh]

@Shamrock_Sean 

Sometimes it can be too late even if o2 say stop it, DHL can't as it already entered their system, and they wont go searching for 1 parcel in 1,000's 

It might be that when it gets to your local depot it will get stopped. 

[Shamrock_Sean]

Tracking now says  RTS / TPC. What does this mean??

[MI5]

RTS is return to sender.

From what I can gather, TPC is related to the carrier @Shamrock_Sean 

[Shamrock_Sean]

Ah of course return to sender so that's sorted then. I shall keep chasing it now then

[MI5]

It may take a week to get booked in at O2 so yes, best to keep chasing them.