Recent Upgrade

[robbbie85]

Basically my old device completely died on Sunday. I went into the O2 shop to get it all sorted, at first I thought they might repair it, but that seemed like it would be prohibitively expensive. So at that point I just wanted a new device and didn't really appreciate the position I was in and that I had more options open to me than O2.

I thought the new plan was expensive when I was in the shop, but it did seem like one of the cheapest ones available to me from O2. So I went ahead and upgraded with them. Since coming home and going online and shopping around, I can see there are many cheaper deals out there for the same device, but even shorter contracts and more data.

I'm well within my 14 days cancellation and I now have my PAC code, so I'm just going to go back to the shop and return it. I have phoned O2, but they don't seem too interested about negotiating a better price (it's half price elsewhere, even with Vodafone as service provider).

I'm just wondering if there's anything I've missed? I would probably stay with O2 if they met me halfway, but like I say they don't seem interested when I speak to them on the phone.

Thanks,

Rob

[MI5]

@robbbie85 

If you've found a better deal with good coverage in your area, go for it.

O2 aren't interested in price matching or customer retention these days as they have too many anyway.

[pgn]

O2 stopped negotiating decades ago - "if you can get it cheaper elsewhere on O2, go get it there" is what I was told by O2 shop staff - so bought phone from the Carphone Warehouse (CPW) shop one floor below, then back up the eacalator to O2 shop to move number and PAYG balance to a SIM that fitted the new handset (obvs ages ago, as CPW no longer exist as a shop-based company). Buyer power exists if you are prepared to do your homework, @robbbie85 - good luck!

[robbbie85]

Thanks for clarifying, that's fair enough if they no longer negotiate. I've never ever tried negotiating before it was just that the jump in airtime tariff this time was a lot for basically the same service. Carphone Warehouse seem to have the best deals so will probably go with them even if it takes a couple of days to sort, transfer PAC and get the new device.

[robbbie85]

Thanks for confirming, I feel a bit clearer now that I know I can't negotiate.

[MI5]

@robbbie85 

Just make sure the new network has coverage in your area and the places you go.

A cheap deal is no good without a signal.

Check with free PAYG sims first before committing to a lengthy contract.

[Oxonian]

@robbbie85 

You could consider buying a new handset direct from a manufacturer or from a retailer. You can then look for a deal - if you want to stay with O2 - via :-

SIM Only Deals: Compare our best in June 2024 - Uswitch

https://www.uswitch.com/mobiles/compare/sim_only_deals/

At the time of writing, there are five O2 deals thereon :-