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Recent Upgrade

robbbie85
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Basically my old device completely died on Sunday. I went into the O2 shop to get it all sorted, at first I thought they might repair it, but that seemed like it would be prohibitively expensive. So at that point I just wanted a new device and didn't really appreciate the position I was in and that I had more options open to me than O2.

I thought the new plan was expensive when I was in the shop, but it did seem like one of the cheapest ones available to me from O2. So I went ahead and upgraded with them. Since coming home and going online and shopping around, I can see there are many cheaper deals out there for the same device, but even shorter contracts and more data.

I'm well within my 14 days cancellation and I now have my PAC code, so I'm just going to go back to the shop and return it. I have phoned O2, but they don't seem too interested about negotiating a better price (it's half price elsewhere, even with Vodafone as service provider).

I'm just wondering if there's anything I've missed? I would probably stay with O2 if they met me halfway, but like I say they don't seem interested when I speak to them on the phone.

Thanks,

Rob

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MI5
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@robbbie85 

If you've found a better deal with good coverage in your area, go for it.

O2 aren't interested in price matching or customer retention these days as they have too many anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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O2 stopped negotiating decades ago - "if you can get it cheaper elsewhere on O2, go get it there" is what I was told by O2 shop staff - so bought phone from the Carphone Warehouse (CPW) shop one floor below, then back up the eacalator to O2 shop to move number and PAYG balance to a SIM that fitted the new handset (obvs ages ago, as CPW no longer exist as a shop-based company). Buyer power exists if you are prepared to do your homework, @robbbie85 - good luck!

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robbbie85
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Thanks for clarifying, that's fair enough if they no longer negotiate. I've never ever tried negotiating before it was just that the jump in airtime tariff this time was a lot for basically the same service. Carphone Warehouse seem to have the best deals so will probably go with them even if it takes a couple of days to sort, transfer PAC and get the new device.

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robbbie85
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Thanks for confirming, I feel a bit clearer now that I know I can't negotiate. slight_smile

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MI5
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@robbbie85 

Just make sure the new network has coverage in your area and the places you go.

A cheap deal is no good without a signal.

Check with free PAYG sims first before committing to a lengthy contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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@robbbie85 

 

You could consider buying a new handset direct from a manufacturer or from a retailer. You can then look for a deal - if you want to stay with O2 - via :-

 

SIM Only Deals: Compare our best in June 2024 - Uswitch

https://www.uswitch.com/mobiles/compare/sim_only_deals/

 

At the time of writing, there are five O2 deals thereon :-

 

Oxonian_0-1717789223535.png

 

 

 

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robbbie85
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O2 have now issued me a bill of £131, even though I cancelled my contract within 7 days. I paid of the original device too already, but not sure if I still have the receipt. I've got no idea where they've come up with £131, I've asked for an itemisation, but not got anything through yet.

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Oxonian
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@robbbie85 

 

Unfortunately, this is a customer to customer community so we cannot access your account or take other direct action. 

 

Hence, you need to contact O2 and I suggest that you message them on social media :-

 

Facebook : https://o2uk.co/O2CFB

 

X (previously known as Twitter) : https://o2uk.co/O2CTW

 

Instagram : https://o2uk.co/O2CIG

 

The social media team are based in the UK and have a good reputation for solving problems. 👍

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