Increase in monthly bill

[SkyeGlen2022]

Why is my monthly bill increasing from £16.66 to £31.15 ?

[pgn · Accepted solution]

Take a look in your MyO2 to see what's happened there, @SkyeGlen2022 - we have no access to your account here in the Forum.

If something is amiss,bthen call CS, numbers in Guide: Coronavirus Community Help and Support or contact O2 via Social Media, Facebook and Twitter links just below this post. Good luck!

[MI5]

@SkyeGlen2022 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Thanks