on 11-12-2018 09:10
Last week wasn't fun for any O2 customers who were unable to use the internet. I have contacted O2 in 3 different ways (messager, raise a complaint with Resolver and called) but still unable to get my pac number and have the end of contract fee waived which I think they should do due to their failure to provide the service. O2 can you respond to me?
Solved! Go to Solution.
on 11-12-2018 09:16
@KarenJDUW O2 won’t waive the contract fee. Also this is a customer forum so o2 won’t respond to you. Please read this guide to get your pac
on 11-12-2018 09:22
How to cancel here but you must pay any fees due https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 11-12-2018 09:39
Samsung Note 10+ 5G|,, OnePlus 7 Pro (work phone), , Note 8, Nokia 8110 (New), iPad Pro
Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)
My desk is a cross between Microsoft and PC World
I DONT WORK FOR O2 but am a G33K
on 11-12-2018 11:55
@KarenJDUW I suggest you read the Terms & Conditions of the contract you agreed to. Losing service for one day does not constitute grounds for waiving what you still may owe.
on 11-12-2018 17:53
If you didn’t pay your bill for 1 day and O2 terminated your contract for breach of it and required you to pay all charges due under the contract would that be reasonable?
There is your answer
on 11-12-2018 19:23
Thanks for your comments. We have an official topic about last week’s network issues so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback.
The Community team