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Level 1: Joiner
Posts: 1
Registered: ‎11-12-2018
Accepted Solution

Leaving O2 after data nightmare

Last week wasn't fun for any O2 customers who were unable to use the internet. I have contacted O2 in 3 different ways (messager, raise a complaint with Resolver and called) but still unable to get my pac number and have the end of contract fee waived which I think they should do due to their failure to provide the service. O2 can you respond to me? 

Posts: 0

Re: Leaving O2 after data nightmare

@KarenJDUW O2 won’t waive the contract fee. Also this is a customer forum so o2 won’t respond to you. Please read this guide to get your pac 



Posts: 90,572
Topics: 539
Solutions: 11,808
Registered: ‎04-04-2012

Re: Leaving O2 after data nightmare


How to cancel here but you must pay any fees due https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 21: Regular
Posts: 697
Registered: ‎04-04-2012

Re: Leaving O2 after data nightmare

Just to add, dont just cancel the Direct Debit and move elsewhere as this will have repercussions on your credit report and they will chase you for any debt owed.

Samsung Note 10+ 5G|,, OnePlus 7 Pro (work phone), , Note 8, Nokia 8110 (New), iPad Pro

Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)

My desk is a cross between Microsoft and PC World

I DONT WORK FOR O2 but am a G33K
Posts: 13,203
Topics: 78
Registered: ‎14-01-2014

Re: Leaving O2 after data nightmare

End of contract fee waived?
They probably won't respond as you have asked for an unreasonable request.
And yes, it's unreasonable.

Level 64: Magistrate
Posts: 13,096
Registered: ‎31-03-2010

Re: Leaving O2 after data nightmare

@KarenJDUW I suggest you read the Terms & Conditions of the contract you agreed to. Losing service for one day does not constitute grounds for waiving what you still may owe.


Posts: 1,034
Topics: 8
Kudos: 152
Solutions: 38
Registered: ‎13-07-2008

Re: Leaving O2 after data nightmare

If you didn’t pay your bill for 1 day and O2 terminated your contract for breach of it and required you to pay all charges due under the contract would that be reasonable?


There is your answer

Posts: 34
Registered: ‎15-05-2012

Re: Leaving O2 after data nightmare

Thanks for your comments. We have an official topic about last week’s network issues so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback. 




The Community team