Leaving O2 after data nightmare

[KarenJDUW]

Last week wasn't fun for any O2 customers who were unable to use the internet. I have contacted O2 in 3 different ways (messager, raise a complaint with Resolver and called) but still unable to get my pac number and have the end of contract fee waived which I think they should do due to their failure to provide the service. O2 can you respond to me? 

[Anonymous · Accepted solution]

@KarenJDUW O2 won’t waive the contract fee. Also this is a customer forum so o2 won’t respond to you. Please read this guide to get your pac 

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

[MI5]

@KarenJDUW

How to cancel here but you must pay any fees due https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

[madasaf1sh]

Just to add, dont just cancel the Direct Debit and move elsewhere as this will have repercussions on your credit report and they will chase you for any debt owed.

[viridis]

End of contract fee waived?
They probably won't respond as you have asked for an unreasonable request.
And yes, it's unreasonable.

[Bambino]

@KarenJDUW I suggest you read the Terms & Conditions of the contract you agreed to. Losing service for one day does not constitute grounds for waiving what you still may owe.

[davethorp]

If you didn’t pay your bill for 1 day and O2 terminated your contract for breach of it and required you to pay all charges due under the contract would that be reasonable?

There is your answer

[Mike_T]

Thanks for your comments. We have an official topic about last week’s network issues so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback. 

Thanks, 

The Community team