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Leaving O2 after data nightmare

KarenJDUW
Level 1: Joiner
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Last week wasn't fun for any O2 customers who were unable to use the internet. I have contacted O2 in 3 different ways (messager, raise a complaint with Resolver and called) but still unable to get my pac number and have the end of contract fee waived which I think they should do due to their failure to provide the service. O2 can you respond to me? 

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Anonymous
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@KarenJDUW O2 won’t waive the contract fee. Also this is a customer forum so o2 won’t respond to you. Please read this guide to get your pac 

 

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

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Anonymous
Not applicable

@KarenJDUW O2 won’t waive the contract fee. Also this is a customer forum so o2 won’t respond to you. Please read this guide to get your pac 

 

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

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MI5
Level 94: Supreme
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@KarenJDUW

How to cancel here but you must pay any fees due https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 77: Grand Master
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Just to add, dont just cancel the Direct Debit and move elsewhere as this will have repercussions on your credit report and they will chase you for any debt owed.
--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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viridis
Level 56: Guvnor
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End of contract fee waived?
They probably won't respond as you have asked for an unreasonable request.
And yes, it's unreasonable.
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Bambino
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@KarenJDUW I suggest you read the Terms & Conditions of the contract you agreed to. Losing service for one day does not constitute grounds for waiving what you still may owe.

I DO NOT WORK FOR O2



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davethorp
Level 21: Regular
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If you didn’t pay your bill for 1 day and O2 terminated your contract for breach of it and required you to pay all charges due under the contract would that be reasonable?

 

There is your answer

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Mike_T
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Thanks for your comments. We have an official topic about last week’s network issues so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The Community team

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