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Level 1: Joiner
Posts: 5
Registered: ‎12-09-2020
Accepted Solution

Keep my number

I've just joined O2 and im trying to keep my old number, I've filled in the online form with PAC Code etc it says the form has been submitted then I get an email saying it hasn't?
Posts: 98,319
Topics: 762
Registered: ‎14-01-2013

Re: Keep my number

@mattsmith 

I would send the form again. https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

If it fails again, call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

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Level 1: Joiner
Posts: 5
Registered: ‎12-09-2020

Re: Keep my number

I've sent it a couple of times, I'll try phoning
Level 1: Joiner
Posts: 5
Registered: ‎12-09-2020

Re: Keep my number

Tried phoning, go through the options then you just get cut off
Posts: 115,333
Topics: 571
Solutions: 15,748
Registered: ‎04-04-2012

Re: Keep my number

@O2Daniel 

Can you help please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
O2 Support
Posts: 65
Registered: ‎01-07-2020

Re: Keep my number

Thanks for the tag @MI5 

 

@mattsmith i will private message you, and we can have a look into this further. If the request has not yet been submitted, i will ensure i get this done for you.

 

 

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O2 Support
Posts: 65
Registered: ‎01-07-2020

Re: Keep my number

I have now submitted a port request for this customer, and aranged for him to move his number in from his alternative network. This is now resolved Smiley Happy

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Posts: 115,333
Topics: 571
Solutions: 15,748
Registered: ‎04-04-2012

Re: Keep my number

Thanks @O2Daniel thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 98,319
Topics: 762
Registered: ‎14-01-2013

Re: Keep my number

Well done @O2Daniel  thumbsup

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 1: Joiner
Posts: 5
Registered: ‎12-09-2020

Re: Keep my number

Its not resolved as my number still hasn't changed over! Not happy