Keep my number

[mattsmith]

I've just joined O2 and im trying to keep my old number, I've filled in the online form with PAC Code etc it says the form has been submitted then I get an email saying it hasn't?

[Cleoriff]

@mattsmith 

I would send the form again. https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

If it fails again, call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

[mattsmith]

I've sent it a couple of times, I'll try phoning

[mattsmith]

Tried phoning, go through the options then you just get cut off

[MI5]

@O2Daniel 

Can you help please?

[O2Daniel]

Thanks for the tag @MI5 

@mattsmith i will private message you, and we can have a look into this further. If the request has not yet been submitted, i will ensure i get this done for you.

[O2Daniel · Accepted solution]

I have now submitted a port request for this customer, and aranged for him to move his number in from his alternative network. This is now resolved

[MI5]

Thanks @O2Daniel 

[Cleoriff]

Well done @O2Daniel 

[mattsmith]

Its not resolved as my number still hasn't changed over! Not happy