Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

O2 numbers

I have 3 empty spaces in my top 10 numbers, but when I try to add a friends new number, it keeps saying it is not an o2 number, but it is. Phone and sim from o2 shop.

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Resolved! O2 app not working

Is the o2 app down wanna make a payment but says come back later o2 cut me phone off so can't even ring to pay

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Resolved! O2 International roaming speeds in Istanbul Turkey

Has anyone been to Istanbul recently?I will be going next month and was wondering what the data speed is like?Is it worth paying the £5 a day roaming charge (staying for 5 days) or should I get a local 4G sim card? Thank in advance (I'm on Pay Monthl...

soulframe by Level 2: Apprentice
  • 8 replies
  • 0 kudos

Resolved! final bill refund form

That link redirects straight to help pages - can anyone help me to find out how to get my money back if the links have all disappeared?

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

Resolved! Upgrade to Iphone X with O2 refresh plan

Hi, I am not sure if anyone has had a horrifying experience with O2 recently, but i certainly have! I have been O2 customer for a number of years and decided to upgrade to Iphone X on the O2 refresh plan. I was happy to receive the phone in a few day...

Anonymous by Not applicable
  • 14 replies
  • 0 kudos

Resolved! Trial International Caller Bolt On For Pay Monthly

I have been included in a trial for the International Caller Bolt On For Pay monthly customers (Reduced Rate International Calls). The Bolt On was remotely added to my account on the 27/11/17 and I equally received a text notification. The Bolt On is...

Olukayode by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! 4G

I'm on monthly tariff of 4G 20gb data.. unlimited texts and calls.. the thing is.. the 4G I supposed to get is not even 1G.. everything is slower.. I've been trying for the last 2/3 weeks to get hold of someone on the live team but seems to be having...

Kabir75 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Lost Sim

Hello I have purchased a sim from your company on contract and i have not received yet its been about 6 . 7 months ago and they still Charging from my bank account i just saw last week on my bank statment.So please My Request is To Please replay me W...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos