Keep my number

[ITFCJosh]

Hi there everyone my girlfriend just got an Iphone SE 2020 64GB red 24 Month contract Mobilephonesdirect (Arrived Yesterday) 

She has an old contract with Tesco and wants to transfer her number over to o2... (Has Tesco Pac Code)

I whatsapp video called her (today/yesterday) to try sort it out.

she has Dysliecia and kept getting confused with how to transfer number yesterterday.. So today she filled the fourm out best she could (Tried to ring them earlier but took ages to answer and got confused with what the agent was saying) she got text message 4 mins after submited fourm saying checks have failed as we forgot Long 13 diget sim card numeber I think...

So I filled fourm on her behalf 2nd time and we put all the right info in she gave me and it said fourm submitted. 

When will we recive text or email to say it gone through?? it been about 30 mins so far and heard nothing 

Did we do the process right or will we have to ring up hope not as she will get stressed out as want it sorted 

[ITFCJosh]

Ok thanks will tell her to do that

[MI5]

@ITFCJosh 

It can happen at anytime upto 9.00pm tonight.

Once the O2 sim loses connection the transfer has started, so that's the time to start rebooting.

It will usually come back on within 2 to 4 hours.

[ITFCJosh]

Thanks for that so anytime today my girlfriends iphone SE will say no service when that happens she gotta keep restarting the phone every 30 mins

[MI5]

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@ITFCJosh wrote:
Thanks for that so anytime today my girlfriends iphone SE will say no service when that happens she gotta keep restarting the phone every 30 mins

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Yes, exactly that @ITFCJosh 

[Cleoriff]

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@ITFCJosh wrote:
Thanks for that so anytime today my girlfriends iphone SE will say no service when that happens she gotta keep restarting the phone every 30 mins

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Yes, that's what will happen @ITFCJosh 

[gmarkj]

Something to remember is that she will need to manually change the number on the iPhone under settings>phone>my number to the "old" one that is transferring in so that iMessage and FaceTime work with the correct details...

[ITFCJosh]

Thanks for that it’s all sorted

[MI5]

Good news