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Level 2: Apprentice
Posts: 18
Registered: ‎18-04-2020

Re: Keep my number

Ok thanks will tell her to do that
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Posts: 102,171
Topics: 550
Solutions: 13,031
Registered: ‎04-04-2012

Re: Keep my number

@ITFCJosh 

It can happen at anytime upto 9.00pm tonight.

Once the O2 sim loses connection the transfer has started, so that's the time to start rebooting.

It will usually come back on within 2 to 4 hours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
Posts: 18
Registered: ‎18-04-2020

Re: Keep my number

Thanks for that so anytime today my girlfriends iphone SE will say no service when that happens she gotta keep restarting the phone every 30 mins
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Posts: 102,171
Topics: 550
Solutions: 13,031
Registered: ‎04-04-2012

Re: Keep my number


@ITFCJosh wrote:
Thanks for that so anytime today my girlfriends iphone SE will say no service when that happens she gotta keep restarting the phone every 30 mins

Yes, exactly that @ITFCJosh 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 88,160
Topics: 738
Registered: ‎14-01-2013

Re: Keep my number


@ITFCJosh wrote:
Thanks for that so anytime today my girlfriends iphone SE will say no service when that happens she gotta keep restarting the phone every 30 mins

Yes, that's what will happen @ITFCJosh 

*The Game Is On*

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Level 46: Trendy
Posts: 5,724
Registered: ‎26-03-2014

Re: Keep my number

Something to remember is that she will need to manually change the number on the iPhone under settings>phone>my number to the "old" one that is transferring in so that iMessage and FaceTime work with the correct details...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 2: Apprentice
Posts: 18
Registered: ‎18-04-2020

Re: Keep my number

Thanks for that it’s all sorted
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Posts: 102,171
Topics: 550
Solutions: 13,031
Registered: ‎04-04-2012

Re: Keep my number

Good news Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)