on 15-05-2020 17:46
Hi there everyone my girlfriend just got an Iphone SE 2020 64GB red 24 Month contract Mobilephonesdirect (Arrived Yesterday)
She has an old contract with Tesco and wants to transfer her number over to o2... (Has Tesco Pac Code)
I whatsapp video called her (today/yesterday) to try sort it out.
she has Dysliecia and kept getting confused with how to transfer number yesterterday.. So today she filled the fourm out best she could (Tried to ring them earlier but took ages to answer and got confused with what the agent was saying) she got text message 4 mins after submited fourm saying checks have failed as we forgot Long 13 diget sim card numeber I think...
So I filled fourm on her behalf 2nd time and we put all the right info in she gave me and it said fourm submitted.
When will we recive text or email to say it gone through?? it been about 30 mins so far and heard nothing
Did we do the process right or will we have to ring up hope not as she will get stressed out as want it sorted
on 15-05-2020 18:01
15-05-2020 18:02 - edited 15-05-2020 18:03
Sounds like you did ok.
The form will be processed manually and a text will be sent to her old SIM confirming the changeover, but as ports don't happen over the weekend it will probably be Tuesday or Wednesday before it happens.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 15-05-2020 18:09
You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
The best number to get through seems to be
0800 587 4005
on 15-05-2020 18:14
Well done getting this sorted @ITFCJosh. Your girlfriend will know when the port begins when she loses service on her Tesco sim. Ports are running much slower than normal, so she'll need to be patient and not panic. She'll need to reboot the new phone every so often until the port completes. Text messages are usually the last to be enabled.
@Kaykay67 If you've still not been able to get your port sorted you'll have to contact customer service. All numbers available are in the link below. Other posts have said that 0800 587 4005 is a good number to try first.
15-05-2020 18:17 - edited 15-05-2020 18:23
@Bambino thanks mate
On Monday morning she will loosing signal on tesco sim and iphone gotta restart every 30 mins or so to get the Signal and should be done by 6pm so all good for now
@Kaykay67 You need to put in
1st page your Contact Number (Old one) Email name (First and last)
2nd page security details should be 2 digets from your passcode for online website or when you ring up
3rd page You will need new number, Number you wanna transfer (Old number) Pac Code (From old provider) and O2 sim number should be 13 numbers/digets long
on 15-05-2020 18:22
on 15-05-2020 18:25