Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Changing bill date

I'm currently trying to contact 02 to see if I can get my bill moved forwards a few days as my wage has changed to the end of the month and my bill goes out on the 26th so it's still getting paid but abit late and this doesn't sit well with me I woul...

Order Date not fulfilled

Hi there why would you give an delivery date that cant be fulfilled by the delivery company, placed an order which was due to delivered today but cannot be delivered by DPD until tomorrow, thoroughly not happy with the whole experience of upgrading a...

Resolved! Replacement sim

Hi, my sim keeps "restarting" so i'm assuming it's damaged (cleanded it & phone, no joy). I've tried calling on 202 (urgent requests only) texting and searching My o2 but i'm getting nowhere. Any advice please? Thanks.

cost increase

I currently have a pay monthly contract which ends in June 2020. I pay £17.55 which is discounted by £7.02 I have had a message saying that my charge is "automatically going down from £33.05 to £21.05"This doesn't sound like anything has gone down! C...

Can’t Text Certain Numbers

Hi, I can’t send texts to certain numbers. It’s generally numbers for Businesses or TVEg. 81199, which is Radio 1.Is there a reason for this?

Upgrade package is incorrect

Hi. I have received my upgrade of an I phone 11 pro but the case and screen protectors are for an I phone 11 pro max. What should I do. I have phoned 02 but unless you are enquiring about an upgrade or lost/ stolen phone you can’t talk to anyone

Resolved! Change payment date

Could I change my payment date from the 2nd December to the 9th December as I get paid on the 9th of every month

Wifes phone is broken

Wife screen is broken on phone but how do you get in touch to claim on insurance help on line no virtual chat and help line says only emergencys and upgrades???

Can my child's phone be tempoarily blocked

Can I get o2 to temporarily block my child's iPhone 8? [Edit: topic title clarified]

High bill for data use in USA even tho I had O2 Travel Enabled

When I bought a new phone contract in December 2019 O2 said they could transfer my number and my old account / o2 Account settings to my new account. But now the old login does not work online (I have a new username/password) and when I went abroad i...

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