Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Account is for a third party

I have set up an account for my father in law in my name. I'm a bit worried if I text SWAP to activate the Sim it will change my own number and contract which is with a different provider

Cannot pay bill

I cannot pay my bill on time and cannot get to talk to o2 what do I do?

How do you request a replacement SIM online?

O2 website states that there are two ways to request a replacement SIM. Ask in your local O2 storeCall Customer Services on 202 (Pay Monthly) or 4445 (Pay As You Go), free from your O2 phone. Obviously the stores are closed at the moment and the 202 ...

Esim

Hi am new to O2. How do I go about getting an Esim? Tried calling 202 but they are only accepting urgent calls. Help!

Paperless statements

Hi how do I go paperless

pac code

Im leaving Vodafone and joining O2. I have a PAC code from Vodafone, but what do I do with it, in order to use my old number???

Phone keeps disconnecting on calls

My phone keeps disconnecting when I'm on calls, iv got full signal and it still continues to disconnect, iv turned my phone off and on and it's still doing it

Resolved! Checkout error

Hi just tried to upgrade my phone , however i had not one but two check out errors , but now two payments to o2 are showing on my bank account . will they automatically be cancelled or should i contract some one

Free 3 earbuds huawei p30 pro

Hi, I've just upgraded to the p30 pro with the offer of free 3 earbuds but I haven't received any information on how to claim them. Does anyone know how to do this please?

Surface Pro X - No Sim

I received my Surface over a week ago. It didn't come with a sim, I've looked through everything that came. Initially I thought it would arrive separately but I'm starting to lose hope.Has anyone else fitted one recently and did it come with a SIM or...

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