Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Do I have to pay off my 12m Sim Only deal?

Last month I changed my tariff to a 12 months Sim Only deal as my contract had ended and at the time I didn't need a new device. However my phone has now broken. Can I upgrade my phone to a new device and airtime plan without having to pay off the 12...

5G SIM

Hi there I have recently upgrade via Carphone Warehouse to the Samsung S20 Ultra but I didn't receive a 5G SIM with the phone. How can I get one? ThanksSteve

Resolved! Disconnected phone due to not paying bill

My phone has been disconnected due to falling behind on bill....I have also lost my job due to this absolutely nuisance of a virus covid 19. Can anyone help me pls

Order

Hi, is it possible to change the color of the tablet? I ordered gray And I wanted Angora blue. Thank you

Online Purchase Issue

HiI tried to buy a phone from the o2 shop tonight. I got right to the end of the purchase and it said 'Something went wrong'. PayPal have got the money which is held pending the merchants confirmation of the purchase but it crashed so I now have no m...

Resolved! Application

Hi, I know this might sound like a daft question but if I apply for a phone, I want to put a big deposit down so, of I apply, I have to put my card details in etc set up direct debit etc. Will it still take the 450.00 I wanna put down even if I'm not...

I have fraud on my account

I’ve got a £50 payment come up on my o2 account I’m worried as I can’t afford to pay this at the moment as I’m out of work I don’t know what to do as I can’t get threw to speak to anyone

Resolved! O2 open

Me again! If I take out a monthly sim only deal, can I still get my o2 open discount as I am a teacher?

Change bill day

I was wondering how to change my bill date

Data not working

I have 4gb of data available which renews every month but for this month I've not been able to use it yet still being billed for it. Please help, I don't mind paying but I shouldn't have to pay for something I'm not getting.

O2

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