Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! my 02 bill

I recieved a text message on my mobile to say that 02 is having problems processing my latest bill and I am asked to update my payment Info or a fee may be added. Is this text a scam?. the contact address given is [Removed] is this address genuine or...

12 vs 18 month contract

Having just looked into a new contract, I see that O2 are offering £20 for 100GB of data on a 12 month contract, or if I wanted to commit for longer, an 18 month contract, I could (for the same £20) get 50GB of data. Am I missing something here? As a...

Resolved! Contract term after upgrade? - Sim only

Started with sim-only deal with contract lenght of 12 months, and plan to upgrade it half the way (6 months after start) to increase data allowance. Is the remaining of my contract lenght being increased?

Fraud

I received a text today from this number 07385 231996 - telling me my payment details are not up to date and my bill couldnt be paid. I checked both my O2 account and my bank account and my bill has been paidHas anyone else had this?

Downgrade data limit

I recently changed my data tarrif. This was a mistake & I want to revert to my old tarrif. I'm happy to pay for the data used but I cannot contact anyone to do this. Help!

Air time

Received this text after I tried to lower my bill. I am now confused as to whether no cap means my family member can keep using data unlimited. The text confirmation said "Since you have chosen not to apply a spend cap..." The opposite of what I was ...

Adding an apple watch

Hi Not sure if anyone on here can help me, don’t really want to bother ringing up as it’s not urgent. I have a few lines on my account and direct debit is set up. Yet when I try to add a watch and select the number to link it too, it tells me I don’t...

disney plus

I have reedemed Disney plus and it is showing up as on o2 subsricption on my disney account but on my o2 account it still says i need to redeem but the link no longer works as it has already been linked with a disney plus account (This is my account....

O2 Recycle Payment

I recently upgraded to the S20+ and recycled my old phone however I am being told the payment is going towards my O2 bill not into my bank as I selected... can anyone help on this???

Resolved! Device plan payment

I have had the rest of a device plan taken out in excess of 500 pound and I’m not sure why?

O2

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