Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My iPhone suddenly won't work as a personal hotspot for my iMac

I have been using my iPhone as a personal hotspot to allow me to connect my iMac to the internet in the absence of any other connection (we moved house just as the lockdown began and we have no landline or fibre connection). I have a pay monthly cont...

Resolved! Visual Voicemail

Hi All,I was wondering if anyone knows how to switch Visual Voicemail on for my iPhone 7s.I did have Visual Voicemail previously but when i upgraded my tariff (and kept the same phone and same provider o2) my Visual Voicemail disappeared and now I ha...

Unwanted Charges on Bill

I have four unwanted charges on my bill from Red27 Mobile Ltd. Anyone know how i stop these from coming out?

Resolved! Shared Data Plan

Hi, I've tried my best to get an answer to this question today via 1) O2 Online Chat 2) Calling my local store & 3) Calling 202 but have yet to receive one that gives me any confidence. I'm soon to purchase an iPad Pro and the answer to this question...

Resolved! Keep paying after contract

Hi. My contract ended and im still paying. Also I have a late fee eventhough I havent missed a payment. Terrible as no one answers phone calls or chat in the app. I want to know why am I still charged.

Data not working

My internet data is not working but my calls and texts are? Anyone any idea why this could be happening?I know I have data because it renewed on 14th

Resolved! Can't log in to My O2

I am trying to access my account online to view statements etc. however I can't remember ever having received any registration details when I first transferred to O2 from a previous provider in about December 2019. I have created a separate account o...

Resolved! Cancelling my airtime

Hi. I wonder if anyone could help. I paid my device off this week and I'm looking to cancel the airtime. However I have called 202 three times and each time I've been cut off after a few minutes. I don't intend calling 202 again for them to be rude a...

Resolved! Unlimited Calls and 10gb for 3 Months

In the last couple of days I received text messages saying free calls till April 30 and a loyalty bonus of 10GB for 3 months.I already pay for unlimited calls and for 3GB per month which I never use.In order to receive benefit from these offers, what...

Resolved! How do you empty an upgrade basket?

Hi all, hope you're all staying safe and well.Yesterday my wife went through the process of upgrading her phone. But when it got to the end, AFTER, it took card details for the O2 refresh payment (I was paying this part), it asks questions about empl...

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