Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change my number

Change my number

exchange new phone

I need to find out how to exchange a new upgrade which I am not happy with to another phone but can't seem to get through to o2.

Resolved! changing number due to harassment

HI , can someone advise how i can change my o2 number as i keep getting harrasment calls etc i want a new number pay monthly . due to covid i cant phone o2

Text charges for text messages I've never sent

Hi, hope someone can help, although this really is for O2 customer service. I'm currently in Morocco and just noticed my O2 bills are higher than they should be. I have what looks like daily charges for text messages I have never sent to anyone, let ...

PAC Code

Hello, on Tuesday I got a new pay monthly sim and requested the PAC code from my original provider (three) I filled out the transfer a number form on the 02 website straight away and was told this would take 24 hours.When I received the sim in the po...

Receipt/invoice

Is there any way I can get a receipt or invoice to prove purchase ? I’ve misplaced mineThank you

Bill increase

I received an email saying my bill goes up to 25th April, 2020. It says my airtime plan is £37.99 which is my normal airtime is between £14.15 to £15.15 monthly. And I never use it for texting or calling. Could you explain please how this happened th...

Resolved! Bill increase

I had an email telling me that my bill would be increased as of April 1st in line with inflation. I previously paid £6.50 a month and using their calculator it told me I would start paying £6.67. I was completely fine with that. However, my bill has ...

Cancelling a surfing plan for an IPAD

Hi, can you please advise how I cancel a surfing plan, as I no longer have the IPAD and haven't for at least 12/18 months, as it was broken.I've clicked on the 'got any questions' link in the email, but there is nothing about cancelling the plan, ple...

How do I cancel my iPad data

I have an iPad 3G contract which I can upgrade, I would like to cancel my monthly data plan - ho W can I do this online or on the app? Thanks

O2

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