Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Final bill refund

Hi, my contract was due to end so i cancelled and changed to a pay as tou go sim, i was told when i cancelled that a final payment would be taken from my account and then refunded. How long should the refund take? Do i have to do anything for the ref...

Out of stock

My order is out of stock and and it’s been 2 weeks and no updates how do I find out if it’s in stock or any updates on my parcel as it’s says there’s no orders on my account

Resolved! My number hasn't transferred to new 02 sim card

I've got a new 02 sim and want to keep my old number. A few weeks ago I filled in the online keep my number form using the PAC code I got from my old provider. Nothing happened so I text SWAP to 20220 but all it says is that the sim is already activa...

No incoming calls

My contract was restarted recently following fraud on my account, I thought everything was now sorted, but I STILL cannot receive incoming calls. This has gone on for about 3 weeks now and anyone calling gets 'number not recognised', but I can send/r...

Conntract expiring - change to sim only contract

So my phone contract is expiring soon and I want to change to a 12 month sim only contract once it has expired, is there any way I can transfer my number over to the new sim even though I cannot get through to Customer Services about this right now?

Resolved! Phone Upgrade when in Sim Only Contract

Hi, My phone is on its last legs, so I'd like to upgrade, but I'm in a sim only contract until January 2021.I can't find anywhere that says I would be able to roll the contract over to a new phone?I don't want to be in a position where I'm paying a d...

Resolved! Changing Tariff - Pay Monthly

I'd like to change my tariff to have more data so I have gone onto the MyO2 app to look at my options. Each option (i.e. 30GB, 100GB) has the monthly prices underneath it. For example, to increase my data to 30GB, it will be £29 a month. I have 2 que...

Resolved! Phone Deactivated

Ive had my phone deactivated as ive been unable to pay this months phone bill on time but the 0800 number i need to call 02 on wont work i presume because of deactivation. does anyone know if theres an email address i can mail? as ive no idea how els...

Resolved! Replacement sim

I have a new phone and need to change to a nano sim. Can I get this replaced online, or will I have to phone up to request one.

Taunton, TA2 slow 2G 3G 4G network congested + calls dropping

From November 2019 until now, April 2020, I have experienced constant significant reduced service in Taunton, Somerset. Service problems experienced:4G - 0.5mb average speed3G - 0.5mb average speedCalls - I rarely use calls but in some instances they...

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