Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 254449 Views
  • 2 replies
  • 2 kudos

Message not sent, phone number formatted incorrectly.

Hi! I'm based in the UK and I've been attempting to message an American phone number, but every time I do I receive the error message "Message not sent. Phone number formatted incorrectly." This is with all international numbers, as I tried to messag...

nfuller by Level 1: Joiner
  • 3468 Views
  • 11 replies
  • 0 kudos

Activating a new sim to an already contract phone

Hi guys This question has probably been asked so many times, but im getting quite frustrated at not getting anywhere via 202 when called. I am a contract iphone user and have recently upgraged to the iphone 11..... A new sim was sent and received tod...

LJP68 by Level 1: Joiner
  • 996 Views
  • 5 replies
  • 0 kudos

Leaving O2 but paying for a second family member

My contract is up bu my account is also paying for a second family member Can I stop paying for my own phone and continue to pay for the other? Basically I want to leave 02 but I'm happy to keep paying for my other family member

JamesC by Level 1: Joiner
  • 795 Views
  • 4 replies
  • 0 kudos

Resolved! How to use voicemail transcription on iPhone SE 2020 & iOS 13.4

How can I use voicemail transcription (i.e. Voicemail automatically transcribes the text of the message) on iPhone SE 2020 running iOS 13.4? I have read that O2 supports it and I'm running the latest version of iOS. I just can't work out how to use i...

ForestPhil by Level 1: Joiner
  • 5800 Views
  • 10 replies
  • 0 kudos

Bill payment

I have paid half of my outstanding phone bill but cant afford to pay other half and cant be cut off phone, and cant get through to speak to anyone. Someone please help

Order receipt to claim huawei gifts

Hello, im trying to find where my proof of purchase is for my huawei i recently bought. I cannot seem to contact o2 due to the virus restrictions.

marcgrant by Level 1: Joiner
  • 389 Views
  • 1 replies
  • 0 kudos

New sim card registration

I upgraded staying with the same number, the sim that came with the new phone is not allowing me to make calls or send texts as its saying it's not registered... how do I active it?

Jackie85 by Level 1: Joiner
  • 837 Views
  • 4 replies
  • 0 kudos

Resolved! Huawei promo

Hi all, can somebody please help, I've just upgraded to Huawei P30 Pro & the last 2 days trying to claim free ear buds promotion, they keep asking for proof of purchase and delivery note, all I got is screenshot of my order on My O2 app. Not good eno...

Kevo by Level 1: Joiner
  • 1442 Views
  • 8 replies
  • 0 kudos

Ordered the wrong colour

can someone help me I've just placed an order as a surprise for my gf but ordered the wrong colour hand set

brenden by Level 1: Joiner
  • 667 Views
  • 1 replies
  • 0 kudos