Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Paying your final bil

Dear Sir or Madam,I hope that all is well.I ended my o2 contract and received the e-mail with the final bill.Since my Direct Debit is not active and my O2 app is disconnected, I am not able to pay the bill. Can you help me?Thank you.Best regardsPS: I...

Haven’t received my new phone

Hi I upgraded my phone at the weekend with delivery due on 20th April. I have been changed to the new tariff but still not received my phone. DPD are showing they received it on 19th April at 23.57 and that it is on the way to the local depot but the...

iPhone 11 Red

Hi I’ve got a question, Last week Saturday I ordered a red iPhone 11 and I picked next day delivery. It was supposed to be here on Monday but till now I haven’t received my confirmation email nor the phone.

What happens to my O2 Insure Damage Cover and Tariff f I put my sim into a new phone?

I'm thinking of buying the new iPhone SE. My Device Plan has been fully paid off. Right now I'm paying an extra £9 a month for O2 Insure Damage Cover for my current phone. Does this automatically carry over/apply to my new phone once I make the switc...

Billing scam

I received a text message from 07917239648 O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: [mod edit: removed to ensure safety]I clicked the link on my iPhone but didn’t enter any inf...

Does Disney+ £2 discount not apply with O2 Open discount?

Hey, I have an O2 Open discount applied to my monthly airtime bill,I also have subscribed with O2 for Disney+ and thought i would recieve another £2 discount on my airtime bill yet this is not showing up on my discount section in my bill breakdown. D...

Resolved! Bill payment

Hello I just gotten a text from O2 that I need to fix my payment details otherwise I will be charged extra fees. Now, I don't quite understand it as it was never an issue and upon checking again my details are still the same. I'm wondering though it ...

Refund on old account

How long does it take to get my refund from my final billSpoke to customer service and they said would be credited to my new account

Resolved! Data Bolt On + Tariff Change

I have just purchased a data bolt on. If I now decide to change my tariff, will any data that I do not use be rolled over as is normal in spite of the tariff change?

Resolved! New contract

Hi, My contract is up and I want to move to one of the promotional ones on the web site. However, that specific contract is not available within my MyO2 options. Previous experience has taught me that if I purchase on the website and add to my basket...

O2

Forum Posts