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Level 2: Apprentice
ITFCJosh
Posts: 18
Registered: ‎18-04-2020

Re: Keep my number

on ‎18-05-2020 10:18

Ok thanks will tell her to do that
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MI5
Posts: 117,645
Topics: 576
Solutions: 16,535
Registered: ‎04-04-2012

Re: Keep my number

on ‎18-05-2020 10:24

@ITFCJosh 

It can happen at anytime upto 9.00pm tonight.

Once the O2 sim loses connection the transfer has started, so that's the time to start rebooting.

It will usually come back on within 2 to 4 hours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
ITFCJosh
Posts: 18
Registered: ‎18-04-2020

Re: Keep my number

on ‎18-05-2020 10:26

Thanks for that so anytime today my girlfriends iphone SE will say no service when that happens she gotta keep restarting the phone every 30 mins
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MI5
Posts: 117,645
Topics: 576
Solutions: 16,535
Registered: ‎04-04-2012

Re: Keep my number

on ‎18-05-2020 10:27

@ITFCJosh wrote:
Thanks for that so anytime today my girlfriends iphone SE will say no service when that happens she gotta keep restarting the phone every 30 mins

Yes, exactly that @ITFCJosh 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Posts: 101,814
Topics: 770
Registered: ‎14-01-2013

Re: Keep my number

on ‎18-05-2020 10:28

@ITFCJosh wrote:
Thanks for that so anytime today my girlfriends iphone SE will say no service when that happens she gotta keep restarting the phone every 30 mins

Yes, that's what will happen @ITFCJosh 

*The Game Is On*

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Level 50: Versatile
gmarkj
Posts: 7,175
Registered: ‎26-03-2014

Re: Keep my number

on ‎18-05-2020 11:20

Something to remember is that she will need to manually change the number on the iPhone under settings>phone>my number to the "old" one that is transferring in so that iMessage and FaceTime work with the correct details...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 2: Apprentice
ITFCJosh
Posts: 18
Registered: ‎18-04-2020

Re: Keep my number

on ‎20-05-2020 14:41

Thanks for that it’s all sorted
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MI5
Posts: 117,645
Topics: 576
Solutions: 16,535
Registered: ‎04-04-2012

Re: Keep my number

on ‎20-05-2020 15:12

Good news Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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