Keep my number

[ITFCJosh]

Hi there everyone my girlfriend just got an Iphone SE 2020 64GB red 24 Month contract Mobilephonesdirect (Arrived Yesterday) 

She has an old contract with Tesco and wants to transfer her number over to o2... (Has Tesco Pac Code)

I whatsapp video called her (today/yesterday) to try sort it out.

she has Dysliecia and kept getting confused with how to transfer number yesterterday.. So today she filled the fourm out best she could (Tried to ring them earlier but took ages to answer and got confused with what the agent was saying) she got text message 4 mins after submited fourm saying checks have failed as we forgot Long 13 diget sim card numeber I think...

So I filled fourm on her behalf 2nd time and we put all the right info in she gave me and it said fourm submitted. 

When will we recive text or email to say it gone through?? it been about 30 mins so far and heard nothing 

Did we do the process right or will we have to ring up hope not as she will get stressed out as want it sorted 

[Kaykay67]

I haven’t done it, thanks Bambino doing what you said now. I’m losing the will to live here lol 😊 why does it ask for other information? It got to have something wrote in the box too?

[ITFCJosh]

other info needed Is

O2 number 

Old number (one you wanna transfer)

O2 sim Number (On sim Card 13 diegits longs) 

PAC Code (Get from old network)

that's what you need for number trasnfer to work should take up to 2 days maybe quicker 

[Kaykay67]

Yaaay Ive done, thank you guys for all your help. Bambino thank for your step by step guide, you’re a star. I followed your steps, now my number is moving over in 3days. 🤗 😊

[Kaykay67]

Thanks ITFCJosh just seen your message appreciate your help too. Never been on a community where the help like you all have. Thank you

[Cleoriff]

@Kaykay67 

Stick around, we are all great here. (And mad)

[Kaykay67]

I certainly will stick around Cleoriff I’m just as mad trust me lol 🤪

[Kaykay67]

Thanks jonsie enjoy Thailand, I love it there oh and the Whiskey lol

[Kaykay67]

Will do hun thank you 😊

[ITFCJosh]

My girlfriend got text on Friday to tesco sim saying sorry we can’t complete Number Transfer on 16/5/20 it will now happen on 18/5/20

What time today will tesco number swap to o2 happen?

It still says temporary number (When she imessaged me 7.20am-8.40am)

Dose she need to restart both phones??

Or will or happen naturally?

[Cleoriff]

@ITFCJosh 

We would have no idea when the transfer will happen. They are slower than usual currently.

Keep rebooting the phone with the new sim in.