Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

text requesting payment details

I have received a text saying that O2 are "unable to process your latest bill. In order to avoid fees, please update your payment information via" A link is then given. I have assumed that this is fradulent but I can't access live chat so I can't chc...

O2 offering to pay off rest of my device

Hi guys. Had an email today from O2 saying they will pay off the remaining amount on my device if I want to upgrade today. I believe it was around £80 of my contract remaining.Intrigued, I clicked the link that said 'upgrade online now' but on the up...

Resolved! Broken screen

Hi I broke my touch screen a mth ago and it turns on and sometimes I can get on some outer apps need to get it fixed how much would it cost it's a Samsung Galaxy s8 edge

O2 Extra - only one choice

I’ve just taken out 3 sim-only contracts and the customer services advisor told me that there are several to choose from. When I click on the link sent to me to choose the extra, only Disney+ appears in the list. I can’t see Audible, Calm, Amazon Mus...

No bill reminder on line or text

Why was I not sent a reminder for my last 02 bill?

reference code 04

I have recently smashed my watch, thankfully covered by Apple care who have sent me a new watch out. However, I am trying to enable mobile data on it ( bascially transfering the data plan form my old watch). Here is the problem when updating the wtac...

End of contract. What happens ?

My pay monthly contract is about to end and I want to keep my phone and go sim only. Do I need to do anything?

Premium rate numbers

Can someone please help me with how I gain access to Pow Wow conference calling? Whenever I dial the number (0844 4737373) there are beeps then I am disconnected. I have contacted O2 twice about this and been assured that I have been given access to ...

How is Disney+ payment taken?

Hi everyone. I signed up for the Disney+ special offer (sign up and get £2 off your bill). My bill has been taken from bank account, but it is the normal amount. No extra charge for the Disney+. Does it come out of the bank account independently? Or ...

Resolved! Charge cap

I bought and pay monthly for my grandsons phone, he has had two bills over £121, as he lives away from me, I have tried to have a cap put on the amount he spends, but am unable to contact o2, by phone, I have been on web chat, but as I don't have acc...

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