Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Rapeairs to in call volume

I have a cracked screen and the in call volume is barely audible. I have insurance and need to begin repairs.

Resolved! Telephone number to call for updgrading

Hi all, Does anybody know the best number to call to discuss upgrade options? I need to speak with someone rather than go through it all online. Cheers,Gareth.

Resolved! Cheaper Tariff

How can I move to a cheaper tariff? I have 11 months left on my contract but would really like to reduce my monthly outgoings. I never use even half of my allowances but the only tariff options in the My O2 app are more expensive than I'm currently p...

Resolved! Unlocking a ex contract phone that didn’t belong to me

Hello there everyone I was just wondering how I’d get a phone unlocked I brought it second hand however the previous owner said it was a ex contract what he paid off but I try other sims in the phone and it doesn’t accept them could anyone help thank...

Number Porting issue

I received my sim Last friday, and when I inserted it I received a text message saying they could not tranfer my old number today and it will be done Monday. Over the weekend my temporary number didn't work nor would my old number on my previous EE s...

Resolved! Paying off my contract

Hi, I am wondering if I pay off the remainder of my device plan, does this free me of my contract with o2? I am wanting to switch to another provider rather than upgrade with o2.

Resolved! Upgrade letter

Hi, I've received a letter informing me I'm beyond my term contract but can't get hold of anyone to discuss it, I don't want to use the opt out text message as that will increase my payments again, I'm hoping to switch to giffgaff but I daren't risk ...

Resolved! Upgrade

Hi, i can do an early upgrade today. I was wondering if I do this will I have to pay my airtime bill for this phone which is due on the 24th as well as the price for the new contract

Resolved! sim

i have just upgraded and they sent me new phone with a new sim, i origanally had my phone through carphone warehouse but my upgrade changed to directly with o2 do i still use the sim i had or the one they have sent me with the phone?

my spend cap

I've got a £20 cap on my contract SIM but won't let me spend it. yesterday I bought a few of google play and owe them £4:70 and now it won't let me buy any more offers

O2

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