Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120183 Views
  • 27 replies
  • 5 kudos

Resolved! Can I keep my number.

I am moving abroad and want to keep an o2pay as you go sim card for the occasions I return to the UK.my question is, can I keep my number if i move from sim only to pay as you go, and how long will my credit be available on a pay as you go sim.

robindog by Level 1: Joiner
  • 494 Views
  • 2 replies
  • 0 kudos

Need an answer to a few quick questions please

Hiya... Hoping any of you can answer these for me...I took out a new contract online phone arrived a week ago Saturday... can I return it ? Although I have kept and transferred my old number over to new SIM contract ...! (As was in contract but phone...

Anonymous by Not applicable
  • 1004 Views
  • 20 replies
  • 0 kudos

Resolved! Greece

I've not long been with 02 and I'm off to Greece in a couple of weeks, do 02 contract plans include me using my mobile in Greece and what I use in the way of Call's, Messages and Data just come off my contract allocation or do I need to buy a bolt on...

StuartR by Level 1: Joiner
  • 8635 Views
  • 7 replies
  • 0 kudos

Bt email account

I just changed from Huawei P9lite to P20 pro yesterday, but now I am unable to add my BT email account, I would be grateful for any help with this. I never had any problems with this account on the P9 lite

Enral by Level 1: Joiner
  • 747 Views
  • 5 replies
  • 0 kudos

Resolved! Lack of 4G in Italy

On a trip to Milan last week my daughter, who is also an O2 customer, had 4G but I did not. I have a lower data allowance to her so was this the cause of my lack of 4G? We were also on different networks during our stay.

Moelder by Level 1: Joiner
  • 6474 Views
  • 14 replies
  • 0 kudos

No signal

No signal for hours now. This has been going on for several months. I tried to report via the app but couldn't send...because there is no signal. Tried Live Chat. Could only do it via my mobile and my home wifi. I was on my third conversation when th...

rjm4591 by Level 1: Joiner
  • 1216 Views
  • 20 replies
  • 0 kudos

S7bEdge screen repair

Hi, does anyone know roughly how much a new glass screen is for a S7 Edge please?I've been using the phone for about a week since it was dropped and all seems to be OK, touchscreen, internet, calls, messages, camera and so on

ndpa68 by Level 1: Joiner
  • 810 Views
  • 5 replies
  • 0 kudos

Resolved! Leaving 02? Cost? Help please!

I’ve read all of the information on leaving 02 and fees but still don’t fully understand it. Please help!I own my handset now (all paid off) but I still pay monthly for my tariff. I have found another provider that will do a sim card tariff which is ...

Soffie by Level 1: Joiner
  • 1003 Views
  • 6 replies
  • 0 kudos

Resolved! Calls

Hi are calls on ipone o2 via wifi free to another iPhone on EE

Resolved! Contract termination due to emigration

I've permanently moved abroad but I still have 12 months out of a 24 month contract left to run, my o2 shows my puk number, my phone came with the contract, purchased from carfone warehouse.What are my options? How do I cancel etc?Thanks in advance