Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

African numbers ringing me and charging 2.50

Hi so last week I had a number calling me from Sierra Leone 5 times and I blocked it. I went on a walk and accidentally pocket dialled the number. It only rang twice with no answer(I had my earphones in). I got a message saying that I reached half my...

Paying off my device

Im having trouble on line trying to make a final payment to pay off my device. It will not let me enter the final settlement payment? ThanksGlynn

Phone switched off

I had my bill frozen this month because of the pandemic and the advisor told me to phone up if my services are turned off!Now my services are off and I can’t ring o2 nor can I speak to an advisor online!! I need help here

Resolved! Fault

So I’ve had a phone bought for a family member for a good year now, I haven’t once seen it on my o2 accounts, nor is my account even an account unless I click something then I still try again and nope circles.I’m in debt, lots, I want to pay it off a...

Resolved! Change billing date .

Having financial difficulties and struggling to manage money and pay bill on time. A change of billing date would mean I can pay on time.

Code to retrieve account

I received a text from o2 with a code to retrieve my account but I did not request this informaiton. Is this someone trying to access my acount?

Resolved! Contract end date

Hi, my contract end date with O2 is 28/05, I already have my PAC code, I am trying to find out when I can move provider. Can I give my new provider the PAC code so I transfer numbers on 28/05, or do I have to wait until 29/05 to be able to move provi...

Resolved! Cancel contract

Hi I have a contract on an iPad that I no longer have. The device is paid for but the data is still being charged.How do I cancel this whilst the call centre is closed?Thanks

Extra allowance suddenly stopped

Has anyone had it where their free extras have suddenly stopped? I get 10gb and I also get 40gb free until 2021... i noticed this month I've only received 20gb free ...

Resolved! End of contract

I am about to pay the last bill on my phone.. i do not wish to keep the sim and continue to pay for data or minutes etc. will this cancel on its own..

O2

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