Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Payment missing

I made a payment through the app over a week ago, it’s left my account but it’s not been received by o2.I called and they asked to send proof over to paymenttotrace@o2.com but it keeps being rejected by the server.Does anyone else know the email addr...

Waiting for a decision on a contract

Hello yesterday morning I applied for a contract and phone . I paid the upfront fee for the device, and they told me i have to wait 24h for the decision. I didn’t receive anything. Suggestions? Thank you

Resolved! How to get in contact with an adviser

I need to speak with someone to sort my apple watch out but am hard of hearing so ringing them is an issue is there another way i can contact them

Resolved! Upgraded phone contract

I have upgraded my phone now, when I get it and set it up will the other contract just stop working after? Thanks

Voice Mail Help

I have an iPhone XR and on the voice mail area I used to get callers details times etc. But now all I get is call voicemail. How do I get the mail box history back or is this a new set up for the iPhone? Please help as it is so annoying as unsure who...

Resolved! My Disney+ free extra has stopped working

My free 6 months extra was activated last week and have been watching for a few days but now it says welcome back but it looks like you are not subscribed not sure what to do to fix. It says on Disney to contact o2

Port in request refused

Hello. Just joined O2 from EE. I have made several attempts to migrate my EE number over using the PAC code provided by EE on the O2 online form. I keep geting the request refused either because the information provided for our security checks is inc...

Resolved! Can I cancel airtime but pay device plan

Can I continue to pay off my device plan and cancel my airtime to move to another network ? I’m on o2 refresh

Applying discount

I have upgraded my mobile on 14th May but the device is now out of stock, despite being told that it was in stock at the time of upgrading. The problem I'm now having is that I thought I would apply my 25% discount while waitnig for delivery (no date...

Resolved! Bolt ons

Does anyone knows, how can I remove an active bolt on?Tried to manage this in my O2 account, but there isn't available option for removal.I am trying to get rid of the extra payment for mobile insurance?

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